Key information for our Republic of Ireland customers

Notice to Republic of Ireland customers

The Debenhams Ireland website is temporarily closed

We are sorry but we are currently unable to deliver orders to the Republic of Ireland, due to uncertainty around post-Brexit trade rules. We have therefore made the difficult decision to temporarily switch off Debenhams.ie.

To keep you up to date with what this means for you, we have put together these frequently asked questions.

Click the relevant button below to find out more about:


Online Orders

Can I place an order for delivery to the Republic of Ireland on Debenhams.com?

No, unfortunately we are temporarily unable to deliver any orders placed on Debenhams.com to the Republic of Ireland.


Returns & Exchanges

Can I still return items?

Our 28-day refund policy has now expired for all Republic of Ireland orders therefore we will no longer be accepting any returns or exchanges for non-faulty items or change of minds.

Returns will be accepted where proof of purchase is present for faulty or misdescribed items, or items covered under warranty.

Our usual exceptions apply.



How do I return faulty or misdescribed items?

You can return items to us by post at your own cost. In addition to postage charges, duty and VAT charges may apply. Refunds may not be able to be processed if duty and VAT charges are unpaid.

You will no longer be able to use the Freepost returns label on your dispatch note. You will need to download a returns form and address label here.

1. Download & print a copy of the returns form and address label here.
2. Repackage the goods into the original packaging.
3. Complete the returns form, indicating your reasons. Enclose within the parcel.
4. Attach the returns label to the outside of the parcel. Take the parcel to a Post Office and obtain a proof of postage and any documentation relating to any duty & VAT paid.
5. Retain your proof of posting and details of any duty & VAT paid until you have received your refund.
6. If you have returned something because it was faulty please contact us once you have your postage receipt and we'll arrange a refund of your postage costs.

If you're returning items from multiple orders in one parcel, you'll need to include the returns label from each of the orders that you're returning items from.


How do I return items via Parcel Motel?

Unfortunately, we no longer offer returns via Parcel Motel.


How do I return items by collection service?

Our collection service is currently only available for Tripp Luggage returns.
Telephone: 1 800 818 624
Lines are open: Monday to Thursday 8.30am to 6.30pm, Friday 8.30 to 5.30pm,
Saturday & Sunday closed


How do I get a replacement returns form or address label?

If you're looking for a replacement returns form or returns label, you can print these here. If you're returning items from multiple orders in one parcel, please write the order number of each order you're returning items from in the 'order number' section.


Can I exchange items?

We are unable to offer exchanges.


Is there anything I can't return in the post?

You can return most products by post, excluding the following which must be returned via courier:

  • Luggage
  • Our collection service is currently only available for Tripp Luggage returns. To arrange a collection, please call Tripp Customer Services.

    Telephone: 1 800 818 624

    Lines are open: Monday to Thursday 8.30am to 6.30pm, Friday 8.30 to 5.30pm, Saturday & Sunday closed

  • WatchShop Watches
  • To return any of the WatchShop watches please use the following link http://returns.help/watchshop/EU. Any issues please contact the customer service at helpdesk@watchshop.com.


What products are excluded from the returns and refunds policy?

We are unable to offer a refund on the below products, unless they are mis-described or faulty:

  • Gift experiences.
  • Custom made and altered items.

We are also unable to offer a refund on orders where the product was damaged following acceptance on your behalf by the below location types:

  • Freight forwarding companies.
  • Hotels
  • B&B's
  • Storage and relocation companies

Unfortunately for health and hygiene reasons we are unable to refund the following products:

  • Once the original packaging has been opened, Cosmetics/fragrance unless faulty.
  • Face masks - for Health & Safety, face masks are not returnable or refundable.
  • Unless faulty pierced earrings and other pierced body jewellery.
  • Once the original packaging has been opened or damaged, duvets, pillows and bedspreads unless faulty.
  • Unless faulty, gift food containing alcohol or any other products containing alcohol.
  • Unless the hygiene strips and tags are still in place and packaging remains undamaged, swimwear
  • Unless tags are still in place and packaging remains undamaged, underwear/lingerie, control wear and hosiery

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen's advice bureau.


Am I able to return items previously bought in store?

Unfortunately, following the announcement on 9th April the Debenhams stores in the Republic of Ireland will not be re-opening.

Our UK business will not be offering returns for any items purchased in the Debenhams stores in the Republic of Ireland.

If you want to return something you purchased in one of the Debenhams stores in the Republic of Ireland you can submit a claim with the joint liquidators of the Irish company, being Kieran Wallace and Andrew O'Leary of KPMG, 1 Stokes Place, St Stephen's Green, Dublin 2. Please note, if the item is faulty, damaged or misdescribed, you can submit a claim for a refund or for the cost of repair of the item to the liquidators.


What are my rights under the Consumer Rights Directive 2011/83/EU?

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Rights Directive 2011/83/EU, you have up to 14 calendar days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly). If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. Unfortunately, we are unable to refund delivery charges for cancellations due to change of mind or part cancellations or returns. However, delivery charges for faulty or misdescribed goods will be refunded.


Complaints

If we do not resolve your complaint internally to your satisfaction, you may refer it to an alternative complaints body which is competent to deal with consumer complaints, should you wish to use such a scheme. Alternatively you can use the Online Dispute Resolution (ODR) site which is an online, interactive portal for consumer complaints relating to online purchases only, which can be accessed via: www.ec.europa.eu/consumers/odr.


Refunds

When will I receive my refund?

Once you have posted your return, items can take up to 10 working days to reach us.

Please note: we've seen some delays within the postal network so it may take a little longer than usual for your return to reach us and for us to process it. Please bear with us while postal companies work under the current constraints to return your order in a timely manner.

Your refund should show on your account within 3 to 5 working days (Monday to Friday, excluding bank holidays) once you have received your 'Your return has been processed' email. Some banks may take longer than 5 working days to process refund payment.

In order to avoid unnecessary delays in processing your refund, ensure you use the correct label and follow the above instructions carefully.


Gift Cards

Can I still use my ROI Gift Card?

Unfortunately, while we have temporarily closed the website, outstanding balances on ROI Gift Cards will not be able to be redeemed.


Contact Us

If you have been unable to find the answer to your query above, please contact us for more information.

Email us by clicking the button below that best relates to your query. If prompted, please click 'Allow' to proceed:

We thank you for your wonderful support during these times.