New delivery service - Hermes ParcelShops

You can now pick up your parcel from Hermes ParcelShop. Choose from Next Day Delivery for £3.99 or Standard Delivery (within 5 working days) for just £1.99. Available at 4,500 locations for Debenhams own brand and selected concession products.

Over 4,500 ParcelShops

With ParcelShops located in local convenience stores, it's easy to find one near you.

Longer opening hours

Most ParcelShops are open early till late night (normally 7am - 10pm).

No more waiting in

You have up to 10 days to pick up your parcel.

Free returns

You can return your items free of charge to your local Hermes ParcelShop.


Shop online

Items available for this service will have 'Collect from Hermes ParcelShop' displayed on the product page.

Pick a store

Choose Click & Collect at checkout and enter your postcode to see your local ParcelShops and make your selection.


We'll send you a text message and email once your parcel is ready for collection.


Collect your parcel from your selected store with your photo ID or payment card.

You can choose Click & Collect Standard delivery for just £1.99 or Click & Collect Next Day for £3.99. We hope you are happy with the items but if something's not quite right, you can return the items free through Hermes ParcelShop or one of our Debenhams stores.

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How long do I have to collect my order?

If you haven't collected your order after five days, we'll send you an email and text message to remind you.
If you still haven't collected your order after 10 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3-5 working days to reach your account.

Can someone else collect on my behalf?

They will need to know the name that the order was placed under and bring along:
1. A copy of your email confirmation, saying your order is ready for collection.
2. Your photo ID

How will I know my order is ready to collect?

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.
For Hermes ParcelShop deliveries, if we have your mobile number, we will also send you a text message when the order is ready for collection.

See more FAQs