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FAQs - 12th April

Orders Placed Before 12th April FAQ's

For any queries regarding orders placed before the takeover, please visit here

Only newly purchased items that are faulty can be returned to a trading store. Once the stores are closed, returns will not be available.

Only newly purchased items that are faulty can be returned to a trading store. Once the stores are closed, returns will not be available. You can find more information at here

We will not be able to accept these payment methods for cards/points accrued before the launch of our new website on 12th April 2021.

For any queries regarding orders placed before 12th April, please visit here

All stores in Scotland will remain closed.

You can find information on the store locations & opening hours here

Faulty items can be returned to a trading store. Please check the Debenhams store website for further information and terms and conditions here

Debenhams Statement

The “Debenhams” brand has been sold by Debenhams Retail Limited (in administration) (“DRL”) and is now owned by an entity that forms part of the boohoo group.  DRL continues to trade through physical “Debenhams” stores as part of its wind down strategy.  Please click here to be redirected to the “Debenhams” stores website which contains information in relation to store locations and opening hours, customer returns and in-store promotions.