Frequently Asked Questions
What is Delivered by Debenhams?
Delivered by Debenhams is a delivery-only service. You handle your own storage, picking, and packing, while Debenhams takes care of the delivery through our trusted partner.
What are the benefits of using Delivered by Debenhams?
- Next-day tracked delivery
- 1-hour collcection windows and flexible options
- Transparent, pay-as-you-go pricing
- Protected seller account health
- Increased visibility through product badges and exclusive filters
How is it different from Fulfilled by Debenhams?
- Fulfilled by Debenhams: Storage, picking, packing, and shipping handled by Debenhams.
- Delivered by Debenhams: You store and pack items; Debenhams handles delivery via partner.
How do I start using Delivered by Debenhams?
- Agree to programme Terms & Conditions
- Integrate with the carrier shipping API
- Complete a test label and shipment
- Debenhams arrange your parcel collection with courier
- Start shipping to Debenhams customers
Are there any hidden fees?
No. Pricing is transparent and usage-based—you only pay for the deliveries you make.
Is it compatible with multiple eCommerce platforms?
Multi-channel fulfilment is in development for Delivered by Debenhams. This will allow partners to put more volume through the service, taking advantage of next-day delivery (NDD) and competitive rates.
Who handles the shipping?
Debenhams works with the UK’s top delivery partners to ensure fast, reliable shipping nationwide