“Refund was approved and back in my account the same day.” - Deliver+ customer
Our Silk 2000 Mattress is a Pocket Spring mattress. A foam-encased, 2000 individual pocket spring unit provides outstanding edge-to-edge support that offers the same amount of support across the full width of the mattress. The mattress has been upholstered in luxurious, stretched silk which enhances the performance of the layers of hypo-allergenic fillings and gives a luxurious feel to the sleep surface.
✅ 1. Rotate Regularly First 3 Months: Rotate the mattress once every two weeks (head to toe). After 3 Months: Rotate monthly to ensure even wear and prevent sagging. Note: This mattress is single-sided – do not flip. 🧼 2. Use a Mattress Protector Invest in a breathable, waterproof mattress protector to shield against spills, stains, and dust mites. Wash the protector every 1–2 weeks with your bedding. 🧹 3. Keep It Clean Vacuum the surface of the mattress monthly using an upholstery attachment to remove dust, allergens, and debris. Spot clean stains with a mild detergent and cold water. Do not soak or steam-clean the mattress. 🌬️ 4. Let It Breathe Air out the mattress regularly by removing bedding for a few hours. After delivery, allow the mattress to fully expand and air out for 24–48 hours before use (if vacuum-packed). 💤 5. Support It Properly Use a solid, supportive bed frame or slatted base (with no more than 7 cm between slats) to prevent sagging and preserve spring alignment. 🛑 6. Avoid These Common Mistakes Do not jump or stand on the mattress. Avoid sitting on the edges for long periods, which can wear down the springs. Never fold or bend the mattress as this can damage the open coil system.
Free Delivery For A Year With Unlimited Delivery For £14.99
Super Saver Delivery
£2.99
Standard Delivery
£3.99
Express Delivery
£5.99
Next Day Delivery
£6.99
24/7 InPost Locker | Shop Collect
£2.49
Evri ParcelShop
£3.99
Evri ParcelShop | Next Day Delivery
£5.99
Premium DPD Next Day Delivery
£6.99
Bulky Item Delivery
£4.99
Northern Ireland Super Saver Delivery
£2.99
Northern Ireland Standard Delivery
£4.99
Northern Ireland Express Delivery
£5.99
Unlimited Delivery
£14.99
Please note, some delivery methods are not available for products delivered by our brand partners & they may have longer delivery times.
For furniture returns, items must be in new and unused condition, unassembled and in their original packaging.
Our Silk 2000 Mattress is a Pocket Spring mattress. A foam-encased, 2000 individual pocket spring unit provides outstanding edge-to-edge support that offers the same amount of support across the full width of the mattress. The mattress has been upholstered in luxurious, stretched silk which enhances the performance of the layers of hypo-allergenic fillings and gives a luxurious feel to the sleep surface.
✅ 1. Rotate Regularly First 3 Months: Rotate the mattress once every two weeks (head to toe). After 3 Months: Rotate monthly to ensure even wear and prevent sagging. Note: This mattress is single-sided – do not flip. 🧼 2. Use a Mattress Protector Invest in a breathable, waterproof mattress protector to shield against spills, stains, and dust mites. Wash the protector every 1–2 weeks with your bedding. 🧹 3. Keep It Clean Vacuum the surface of the mattress monthly using an upholstery attachment to remove dust, allergens, and debris. Spot clean stains with a mild detergent and cold water. Do not soak or steam-clean the mattress. 🌬️ 4. Let It Breathe Air out the mattress regularly by removing bedding for a few hours. After delivery, allow the mattress to fully expand and air out for 24–48 hours before use (if vacuum-packed). 💤 5. Support It Properly Use a solid, supportive bed frame or slatted base (with no more than 7 cm between slats) to prevent sagging and preserve spring alignment. 🛑 6. Avoid These Common Mistakes Do not jump or stand on the mattress. Avoid sitting on the edges for long periods, which can wear down the springs. Never fold or bend the mattress as this can damage the open coil system.
Free Delivery For A Year With Unlimited Delivery For £14.99
Super Saver Delivery
£2.99
Standard Delivery
£3.99
Express Delivery
£5.99
Next Day Delivery
£6.99
24/7 InPost Locker | Shop Collect
£2.49
Evri ParcelShop
£3.99
Evri ParcelShop | Next Day Delivery
£5.99
Premium DPD Next Day Delivery
£6.99
Bulky Item Delivery
£4.99
Northern Ireland Super Saver Delivery
£2.99
Northern Ireland Standard Delivery
£4.99
Northern Ireland Express Delivery
£5.99
Unlimited Delivery
£14.99
Please note, some delivery methods are not available for products delivered by our brand partners & they may have longer delivery times.
For furniture returns, items must be in new and unused condition, unassembled and in their original packaging.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Silk 2000 Pocket Sprung Mattress against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.