On the gas lift component itself there should be a small cap on the top, before assembling it, please remove the cap and this will ensure it functions correctly.

Delivered to your doorstep. Overall Dimension: 59.5 x 60 x 104cm(5550-3478BK);59.5 x 60 x 104cm(921-691V00GY);59.5 x 60 x 104cm(5550-3478CW). Easy to assemble; Brand new in retailed packaging; Fashionable and generous design; 360 degree swivel; Strong 5 castor-wheel base; Galvanized armrest; Comfortable and perfectly designed for people who work at desk for a long period; High quality and reasonable price; Easy to clean Dimension: 58W x 59D x (89-99)H (cm); Seat height: 45cm to 55cm (10cm adjustable); Pad material: PU + Sponge; Colour: Black / Cream; Supporting weight: 150kg; Custom label: 5550-3478BK / 5550-3478CW

Something not quite right? You have 28 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.