Lets face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict they dont seem to be happy unless they are driving those around them crazy. Bestselling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they doand why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just dont work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazymakers" on a brand new level.

Binding: Paperback;132 pages; Publisher: Thomas Nelson, Inc.; Classification: N/A; Weight: 247.01 g; Dimensions: N/A

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