Its not just the technology, the people, or the customers. Its all three, and more call centers are not just places where calls arrive. They are a strategic business asset, the core of your businesss customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. Its about seeing beyond todays problems, to tomorrows opportunities.Its not enough to know about call center technology for your center to excel in the 21st Century, you need call center savvy.

Binding: Paperback;220 pages; Publisher: Taylor & Francis Ltd (Sales); Classification: KJC; Weight: 530 g; Dimensions: 229 x 152

Something not quite right? You have 21 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.