How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. This Personalised Botanical Memorial Photo Upload Wooden Grandad Ornament is perfect for remembering a loved one. Simply add in your email address to obtain a photo upload link. This wooden ornament can be personalised with a photo and 1 line of text, up to 40 characters long. The text 'Because someone we Love is in Heaven, there's a little bit of Heaven in our Home' is fixed and cannot be amended. The personalisation will appear in fixed upper case. Please note that this is a wooden handmade item so there may be slight imperfections. Please ensure the image is of the highest quality as possible. Photo size: 36mm x 36mm Ideal for Memorials

Wipe with a soft clean cloth

We are unable to offer any refund or return in respect of perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); and custom- made items and personalised items.

Click here to view our full Returns Policy.