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Privacy policy

What is your privacy policy?

Debenhams.com respects your privacy. In general, you can visit Debenhams.com on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your full name, home address, e-mail address and phone number. It is our intent to let you know before we collect personal information from you on the Internet.

If you choose to give us personal information through the Internet that we may need to correspond with you or process an order, it is our intent to let you know how we will use this information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.


Privacy

At Debenhams we respect your privacy and are committed to maintaining it.

We use the information you provide us:


• To administer your account and to disclose your details to our third party service providers for the purpose of processing your order.

• From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from our retail channel and Debenhams plc Group of Companies.

• We will only contact you by telephone if there is a query regarding your order.


Disclosing information we collect to third parties

• We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.

• We do pass your details to Debenhams' approved Customer Service centres, who adhere to the UK Data Protection Acts 1984 and 1998, and who will use this data solely for the purpose of answering your customer service queries.

• Information will be shared with our Cypriot franchise partners Ermes Department Stores Plc.

• Information transferred outside the UK will be maintained securely.


Security Policy

Information collected by Debenhams.com is used internally by authorized Debenhams.com employees for three main purposes. First, we collect information to determine how to improve our site by seeing which areas, features and products are most popular. Second, we collect information in order to personalize the site for our customers. For example, in the future, we may recommend products or features you may like based on what you have liked in the past. Lastly, we keep track of the domains from which people visit us. We analyze this data for trends and statistics, and then we discard it. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.


Security

At Debenhams we take your online security very seriously. Full details of how we protect the information you provide us are given below:
When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us.
We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.


Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


Customer Consent

There are various technologies, including one called cookies, which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Debenhams.com pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Debenhams.com Web site, to keep track of items you put into your shopping cart, to tell us whether you have visited Debenhams.com previously, and to help us determine whether you came to Debenhams.com from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.


By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. If you are registered with My Details, you may change this option at any time. You can unsubscribe to emails in the Customer Service section by selecting Remove Me From Mailing?. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at: E-commerce (Customer Relations), Debenhams Retail plc, 10 Brock Street, Regent's Place, London, NW1 3FG.


Payment Authentication (3D Secure)

Debenhams.com is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Debenhams.com does not knowingly collect information from children under the age of 13 and Debenhams.com does not target its websites to children under 13.


Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password. The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.

For further details on 3D Secure


Cookies

Important:
This privacy policy is meant for demonstration purposes only. You will need to create a privacy policy that reflects your particular facts and circumstances. Please consult your lawyer.


Cookies are small pieces of information that are stored by your browser on your computer hard drive. We use cookies for the following reasons:
To ensure that items are placed into your Shopping Basket and orders are processed correctly.
To identify you as you travel around our site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.


Children's Policy

Debenhams.com is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests.


Debenhams.com does not knowingly collect information from children under the age of 13 and Debenhams.com does not target its websites to children under 13.