How can we help you?

Delivery Information

*Working days are classed as Monday to Friday, and they exclude international public holidays

What countries do you deliver to?

Please see the list below of the countries that you're able to ship to, while paying in your local or international standardized currency by changing your country location on the website

To find out how long delivery takes and how much it costs, please choose the country you want your order delivered to.

Country Albania
Standard Delivery Charge 6.50 €
Delivery Times (Working Days) 4 - 6
How do I change my country location?

You can change your country location by going to the top of the page and clicking the flag icon.

Can I pay in £ GBP shipping to an international country?

Yes, we provide the option to ship to certain countries paying in £ (GBP) while shopping from our UK website. To see if you're preferred country is available, please click here.

Why do my item(s) show as unavailable if I change my country location?

Currently not all products are available for delivery to every country. Products you have added to your shopping bag or saved items in one country therefore may not be available to purchase or view once you change your country location.

What happens if I am out when my order arrives?

If you are not able to accept delivery then don't worry, as a card will be left to let you know which course of action has been taken:

• Order has been returned to Post Service Provider.

• Left order with a neighbour.

• Left order somewhere safe on your property.

Please note that certain items will require a signature as proof of delivery.

Will I be charged any additional fees for international orders?

All deliveries to destinations outside the UK may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. You are responsible for all applicable duties, fees and any additional charges for customs clearance. If you are ordering products to be delivered to someone else please ensure they are aware that they are responsible for paying any additional charges.

Can I order a delivery to go to my place of work, or another address?

When ordering, simply request the delivery address you require. Please note the following points:

• We will also require your billing address in order to process payment.

• It is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s), and in particular, that there is space for any delivery vehicle to make the delivery.

• We do not accept deliveries to PO Boxes - any order placed for delivery to a PO Box will be cancelled and a full refund provided, so long as the product(s) have been paid for in full at checkout.

• Orders can be delivered to freight forwarding companies, Hotels, B & Bs, storage and relocation companies who are identified by you as taking possession of the order on your behalf. However, unfortunately Debenhams will not be able to provide a refund for any goods which are damaged following acceptance of the delivery by these locations on your behalf.

Standard Delivery Extended Service

We have entered our busy period. To continue to offer a great service we have made a change to our standard delivery due date. Please refer to your order confirmation email for your expected deliver by date.