How can we help you?


How do I pay for my order online?

We accept the following methods of payment:

  • Debenhams Gold Account card (UK & N.Ireland)
  • Debenhams Account card (UK & N.Ireland)
  • Debenhams Shareholder Account card (UK & N.Ireland)
  • Debenhams giftcard (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
  • Visa (all countries)
  • MasterCard (all countries)
  • American Express (all countries)
  • Delta/Connect (all countries)
  • Maestro (all countries)
Can I use a Debenhams giftcard online?

Yes, we accept Debenhams giftcards online. If your giftcard balance is more than the amount of your order, we will deduct the total from your giftcard, and leave any remaining balance on the giftcard. Please remember to keep hold to your giftcard until you are happy with your order.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Debenhams have been authorised.

I have a Debenhams Gold account card, does this entitle me to free standard delivery?

Yes, to make use of this discount you will need to select standard delivery during checkout and use your Debenhams Gold account card to pay for your order. The discount will be applied automatically once you click “place order and pay”, which will lead you to an order confirmation page where you can view the final discounted cost of your order.

How do I use a promotion code?

Please enter your promotion code in the box when you are checking out. The applicable discounts will then be applied and deducted from the total due.

My promotion code does not work.

Our promotion codes all have strict rules, and some products can be excluded. Please check the terms and conditions of the code.

I forgot to apply my promotion code.

Sorry, but we cannot add discounts to orders once the order is confirmed.

What security do you provide for online purchases?

Yes, we use 'secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. We also use Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (3D Secure).

Why has my card been declined?

There can been several reasons why your card has been refused. For further details please contact your card issuer.

What is 3D secure?

Verified by Visa (VbV) and MasterCard®, Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication, is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Barclays, Sainsbury's) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any system.

Can I get a VAT refund?

All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.

Can I get a VAT receipt?

If you are a VAT registered trader, we can provide a VAT receipt in respect of the items purchased from Debenhams.

For purchases from a store, please send a copy of the till receipt to: Tax Team, Bedford House, Park Street, Taunton TA1 4DB (or email to

For purchases from, please quote your order number and send your request to Tax Team, Bedford House, Taunton TA1 4DB (or email to Any VAT receipts will be made out to the name and address used when the order was placed.