Complaints process

We hope that you are pleased with the service you have received while shopping with Debenhams and with the goods which you’ve purchased. If for any reason you are not 100% satisfied, and you would like to discuss this with us please contact us as soon as possible via one of the following routes:

In store:

Please ask to speak to a manager


Write to us at:

  • Debenhams Customer Services,
  • Henrietta Pl,
  • Marylebone,
  • London,
  • W1C 1JG

We will try our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our advisors will agree a resolution process and timeline with you. To read about your consumer rights please see What are my rights under consumer contracts regulations 2013?