How can we help you?

Complaints process

We hope that you are pleased with the service you have received while shopping with Debenhams and with the goods which you’ve purchased. If for any reason you are not 100% satisfied, and you would like to discuss this with us please contact us as soon as possible via one of the following routes:

In store:

Please ask to speak to a manager


  • 0344 800 8877
  • Call charges vary according to your service provider
  • Lines are open: Monday to Friday, 8am - 11pm. Saturday & Sunday, 8am - 8pm


Write to us at:

  • Debenhams Customer Services,
  • 4th Floor, 10 Brock St,
  • Regents Place,
  • London NW1 3FG

We will try our best to resolve all issues with you as quickly as possible, if we are unable to resolve your problem straight away, our advisors will agree a resolution process and timeline with you. To read about your consumer rights please see What are my rights under consumer contracts regulations 2013?