How can we help you?



Get in touch

If you've got a question about shopping with us, a problem we can sort out, or some feedback that would help us get better (or just make us smile), we'd love to hear from you. You can contact us by email or phone.


If you're calling from abroad, you can reach us on +44114 450 2194. Our lines are open from 8am to 11pm, Monday to Friday, and from 8am to 8pm at the weekend.


Easter Opening Hours

Please note, due to the Easter bank holiday's our phone lines will close slightly earlier throughout the weekend.


Good Friday - 8am - 8pm
Saturday - 8am - 8pm
Sunday - 8am - 5pm
Easter Monday - 8am - 8pm




If you're calling about... Please call us on... We're open...
Large electricals & laptops you've seen or bought online 01484 481361 9am - 5pm, Monday to Friday
Formal hire 0808 901 9640 9am - 5pm, Monday to Friday
The Debenhams credit card 0333 220 2519 8am - 9pm, Monday to Sunday
Debenhams insurance and travel money One of the numbers you’ll find here At different times, depending on the department. Click here to find out more.
Tripp Luggage 020 7014 5876 Monday to Thursday 8.30am to 6.30pm Friday 8.30am to 5.30pm Saturday & Sunday CLOSED
Anything else, including questions about our stores 0344 800 8877 8am - 10:45pm Monday to Friday
8am - 7:45pm, Saturday and Sunday


GIFT CARDS OR VOUCHERS PURCHASED IN STORE OR ONLINE
If you're calling about... Please call us on... We're open...
Gift cards and vouchers purchased in store 0344 561 6161 Monday to Friday, 8am – 11pm
Saturday & Sunday, 8am – 8pm
Gift cards and vouchers purchased online 0371 384 3401 Monday to Friday, 9am – 5pm
Debenhams Personalised Gift cards 0345 340 9576 Monday to Friday, 9am – 5pm
Gift cards purchased for charity online at www.debenhamsforcharity.com 0345 143 0198
BUSINESS ORDERS FOR GIFT CARDS OR VOUCHERS
If you're calling about... Please call us on... We're open...
Gift cards or vouchers ordered for businesses 0344 561 6170 Monday to Friday, 9am – 5pm
Gift cards or vouchers purchased online for businesses 0371 384 3594

CALL CHARGES


Calls to our 01 and 03 numbers from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.



Write us an email

We’d love to hear from you by email but it might take us up to 48 hours to reply. So if it’s something urgent, please give us a call. Otherwise, click here.



Cancelling an order

If you'd like to cancel an order, please call or email us as per above, alternatively if you would prefer to do this in writing, please fill in this form, then print it and post it to us.