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Click & Collect

Click & Collect lets you make an order online and then collect it from one of our stores.


This table shows what it costs, how long delivery takes and when you need to order by. And below it there are a few useful things to bear in mind.



Delivery Option Price When it Arrives Order By Exceptions to this service
Click & Collect (UK Mainland & Scotland) Free - for orders of £30 or more

£2 - for orders under £30
2 working days Midnight Please see information underneath this table for any exceptions to our Click & Collect service
Click & Collect (Northern Ireland) 2 working days

Exclusions

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service. If the product is not available, the 'Click & Collect' icon will not be displayed.
We will do our absolute best to meet our stated delivery times, but they cannot be guaranteed - this is subject to stock and courier availability and demand.

• The A-Z brand list below shows which brands are unavailable for this service.

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
Accessorize Aerosoles Anatomic Gel Angeleye Ariella Arnette Art for the Home Arthur Price Ashley Wilde Aynsley China
Barker Bear Hardwear Bedeck Bedeck 1951 Bedeck of Belfast Belleek Living Benjamin Adams Binky Felstead Boutique Bugatti Bulgari Burton Buyagift BWG
Camel Active Chipmunks Christy City Chic Clarissa Hulse Clarke & Clarke Coach Coast Concka London Contour Crocs Cultured London Curtina
Damsel in A Dress Dash Designers Guild Disney DKNY Dolce & Gabbana Dorothy Perkins Dreams n Drapes
Ecco Elle Sport Emporio Armani Evans Eve
Fable Fever Fly London FoR Freestep Fresco
Gabor Galway Crystal Galway Living Girls on Film Grace Graham & Brown Graham & Brown Kids Gucci
Hampers of Distinction Harlequin Harlequin Momentum Helena Springfield Help for Heroes HIIT Hobbs Hoofprints Hot Squash Hotel Hotter
Jack & Jones James Lakeland Jeff Banks Home Josef Seibel Joshua Thomas Joules Julie Dodsworth Julien McDonald Wallpaper
Kelly Hoppen Kids at Home Kipling
Laced In Love Lands' End Lascana Laurence Llewelyn-Bowen Lipstick Boutique Lisca Little Mistress Little Sanderson Love Story
Made by Stitch Marcel Wanders Marco Tozzi Marvel Merrell Michael Kors Miss Selfridge Moda In Pelle Moissanite Monsoon Montgomery Morris & Co
Nordikas
Oakley Oasis OutfitKids
Paco Milan Padders Panama Jack Paper Dolls Pawprints Peacock Blue Loft Collection Peter Kaiser Peter Werth Phase Eight Pikolinos Pineapple Pink by Paradox London Polo Ralph Lauren Portobello W11 Prada Prada Linea Rossa Precious Moments Premier Pure Luxuries Lodon
Raging Bull Ralph Ralph Lauren Ray-Ban Ray-Ban Polar Red Letter Days Relax Slippers Rieker Rohde Rosie Fortescue
Sanderson Scarlett & Jo Scion Scion Kids Series by Helena Springfield Sheridan Sistaglam Sistaglam Loves Jessica Sophie Conran Sovereign Star Wars Starlight Start Rite Studio 8 Sublime Sundour Sunlover Superfesco Superfresco Easy Superfresco Paintables Swish Curtain Poles Swoon
Ten Cate Threadbare Tom Ford Tru Living
V & A Van Dal Versace Virgin Wines Vogue Voyage
Wallis Warehouse Whiteheads


Northern Ireland

• The A-Z brand list below, shows which additional brands are also unavailable for this service in Northern Ireland.

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
Adore Alan Hannah Devoted Aldo Amalie & Amber Ann Klein Anna Field Apricot Arrae
B. Young Bar Harbour Be Jealous Bear Grylls Ben Sherman Suits Bertie Betty Jackson Jewellery Blue Vanilla Butterfly by Matthew Williamson Jewellery
Carvela Carvela Comfort Centaur Big & Tall Craghoppers
D555 Dare 2b David Barry Dolcis Dolly and Dotty Double Two Dune Dune Black Dunlop
Emily Explosion London
Farah Classic Farah Jeans Feverfish Frank Wright
Gabicci Vintage Gola Classics Gola Sport Goldkid London
Hammond & Co Head over Heels Hi Tec
Izabel London Izabel London Curve
J by Jasper Conran Suits Jasper Conran Jewellery Jasper Silver Jeff Banks Joe Browns Jolie Moi Jon Richard
Karl Jackson Karl Lagerfeld KG Kurt Geiger
Lady Vintage Lavitta Lipsy Lipsy Jewellery Lonsdale
Marc Darcy Mela London Mela London Curve Mens Suits Clearance Mish Mash Miss KG Miss Truth Mood MVP Collections
Nine West No.1 Jenny Packham
Occasions
Pier One Pierre Cardin Piscador Principles by Ben de Lisi Jewellery Principles Jewellery
Racing Green Menswear Racing Green Suits Rage Ravel Red Herring Jewellery Red Herring Suits Regatta Roberto Vianni Roland Cartier Roman Originals
Scott & Taylor Seaspray Shelby & Sons Simon Carter Simon Jeffrey Simply Silver Smart & Joy Solea Solo Special Occasions Steel & Jelly Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Swade
Tenki The Collection Thomas Nash Tog 24 Travel Blue Tripp
Urban Mist
Viggo Vince Camuto
WP
Yumi Yumi Curves Yumi Girl


Occasionally we'll need an extra day to get your order to you

If we've run out on an item you've ordered in our main warehouse we can still get it to you from another location but we'll need an extra day. If this happens we'll tell you as you go through our online checkout, before you make payment.


Delays to your collection time

The majority of orders will be ready to 2pm in 2 working days but unforeseen problems such as bad weather can delay this. Please wait for our email saying your order’s ready to pick up before coming to collect it.


How to place a Click & Collect order

Just shop online as usual. When you go to the online checkout, choose Click & Collect. (You'll only see the option if everything in your bag is available for Click & Collect delivery.)

We'll email you when your order's ready to collect

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.


The majority of orders are ready by 2pm in 2 working days but please wait for your email just in case.

Come to the Click & Collect point within 14 days

Our Store Finder will show you where it is – or you can just ask one of us in the store.

If you haven't collected your order after seven days, we'll send you an email to remind you.

If you still haven't collected your order after 14 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.

What to bring when you come to collect

When you come to pick up your order, please bring:
- The email we sent saying it’s ready for collection – as a print-out or on your phone, tablet or laptop.
- A bank card or some photo ID. If you paid with an American Express card, please bring it.

Someone else can collect it for you

They'll need to bring:
- The email we sent saying your order's ready for collection.
- Their own bank card or photo ID.