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Click & Collect

Click & Collect lets you make an order online and then collect it from one of our stores.

This table shows what it costs, how long delivery takes and when you need to order by. And below it there are a few useful things to bear in mind.

Delivery Option Price When it Arrives Order By Exceptions to this service
Click & Collect (UK Mainland & Scotland) Free - for orders of £30 or more

£2 - for orders under £30
2 working days 9pm Please see information underneath this table for any exceptions to our Click & Collect service
Click & Collect (Northern Ireland) 2 working days

Occasionally we'll need an extra day to get your order to you

If we've run out on an item you've ordered in our main warehouse we can still get it to you from another location but we'll need an extra day. If this happens we'll tell you as you go through our online checkout, before you make payment.

Delays to your collection time

The majority of orders will be ready to 2pm in 2 working days but unforeseen problems such as bad weather can delay this. Please wait for our email saying your order’s ready to pick up before coming to collect it.

How to place a Click & Collect order

Just shop online as usual. When you go to the online checkout, choose Click & Collect. (You'll only see the option if everything in your bag is available for Click & Collect delivery.)

We'll email you when your order's ready to collect

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.

The majority of orders are ready by 2pm in 2 working days but please wait for your email just in case.

Come to the Click & Collect point within 14 days

Our Store Finder will show you where it is – or you can just ask one of us in the store.

If you haven't collected your order after seven days, we'll send you an email to remind you.

If you still haven't collected your order after 14 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.

What to bring when you come to collect

When you come to pick up your order, please bring:
- The email we sent saying it’s ready for collection – as a print-out or on your phone, tablet or laptop.
- A bank card or some photo ID. If you paid with an American Express card, please bring it.

Someone else can collect it for you

They'll need to bring:
- The email we sent saying your order's ready for collection.
- Their own bank card or photo ID.