FAQs Delivery Information

Click & Collect

This table shows what it costs, how long delivery takes and when you need to order by. And below it there are a few useful things to bear in mind.


Click & Collect to Welsh Stores

Click & Collect to all stores in Wales is temporarily unavailable. This is due to all of our stores in Wales temporarily closing on Government guidance from Friday 23rd October. Click & Collect to our Welsh stores will be available again from Monday 9th November.


Delivery Option Price When it Arrives Order By Exceptions to this service
Click & Collect FREE 2 – 4 days Midnight Please see information underneath this table for any exceptions to our Click & Collect service

Exceptions

We will do our absolute best to meet our stated delivery times, but they cannot be guaranteed - this is subject to stock, courier availability and demand.


Click & Collect is available for all stores, apart from Inverness, Dundee, Aberdeen and Perth and temporarily all stores in Wales.


The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service. If the product is not available, the 'Click & Collect' icon will not be displayed.



Product Exceptions to Northern Ireland

• The A-Z brand list below, shows which additional brands are also unavailable for this service in Northern Ireland.

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
Adore Alan Hannah Devoted Aldo Alexandre of England Ann Klein Antique Rogue Apricot
Bar Harbour Be Young Beauut Ben Sherman Suits Bertie Blue Vanilla Blue Vanilla Curve British Tailor
Carvela Carvela Comfort Centaur Big & Tall Craghoppers
Dare 2b Double Two Dune Dune Black Dunlop
Explosion London
Frank Wright Fuse
Gibson London Gola Classics Gola Sport
Hammond & Co Head over Heels
Izabel London Izabel London Curve
J by Jasper Conran Jewellery J by Jasper Conran Suits Jasper Silver Jeff Banks Joe Browns Jolie Moi Jon Richard
Karl Jackson Karl Lagerfeld KG Kurt Geiger Kurt Geiger Handbags
Limehaus Lipsy Jewellery Lonsdale Lotus
Marc Darcy Mela London Mela London Curve Miss KG Mood
Nine West
Occasions
Pierre Cardin Piscador Principles Jewellery
Racing Green Menswear Racing Green Suits Ravel Red Herring Suits Regatta Roberto Vianni Roland Cartier
Saloos Scott & Taylor Seaspray Shelby & Sons Simon Jeffrey Simply Silver Sistaglam Smart & Joy Solea Solo Steel & Jelly Steve Madden Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Stylist Pick
The Collection The Collection Jewellery Thomas Nash Tog 24 Travel Blue Tripp
Viggo Vince Camuto
WP
Yumi Yumi Curves Yumi Girl


How will I know my order is ready to collect?

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.

What do I need to bring with me to collect my order?
  • The name that the order was placed under
  • The email we sent saying the order is ready for collection
  • A bank card or some photo ID. If you paid with an American Express card, please bring it.

Can someone else collect on my behalf?

Yes, they will need to bring:

  • The name that the order was placed under
  • The email we sent saying your order's ready for collection.
  • Their own bank card or photo ID.

How long do I have to collect my order?

If you haven't collected your order after seven days, we'll send you an email to remind you.


If you still haven't collected your order after 14 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.