How can we help you?

Delivery options

This table shows the different options you can choose. And below it, there are a few useful things to bear in mind.


Delivery option Price When it arrives Order by
Standard Free – for orders of £50 or more
£3.49 – for orders under £50
Within five working days.
Between 8am and 8pm.
Any time
Next Day £3.99 Next day (except bank holidays) between 8am - 6pm 9pm (6pm, if you order on Saturday)
Nominated Day £4.99 The day you choose (except bank holidays). Between 8am – 6pm 9pm
Next or Nominated evening £9.99 Next day, or the day you choose (except bank holidays).
Between 6pm and 10pm.
Midnight, for next-day delivery.



Furniture have different delivery options

Our furniture delivery times range from Next Day to a number of weeks depending on what you order. To check the options for the items you want please check the ‘Delivery Options' section on the product page. For more information about furniture delivery click here

If you're out when our courier attempts delivery they'll leave a card to let you know

If no one answers the door when our courier attempts delivery they'll leave a card letting you know they've been and which of the following actions they've taken


  • Attempt re-delivery (Delivery will be attempted 3 times in total)
  • Leaving your order with a neighbour
  • Leaving your order somewhere safe on your property

Please note certain items will require a signature as proof of delivery.

You can ask for your items to be delivered to your work or another address
  • Just select the delivery address you want when you place your order
  • You'll need to make sure that the address given is able to accept the delivery and has space for the delivery vehicle
  • Please note we do not accept deliveries to PO Boxes
  • Orders can be delivered to freight forwarding companies, Hotels, Storage and relocation companies who you give permission to take the order on your behalf
  • Please note we will not refund you for anything that gets damaged or lost after we have successfully delivered it to your selected delivery address
  • We'll need your billing address to process payment


Useful things to bear in mind...


We try our very best to be on time – but don't always manage it

We do absolutely everything we can to make sure your order reaches you on time. But there are all sorts of unforeseen problems that can prevent that – including breakdowns, extreme weather and illness. We're sorry if we're late.

Check the product's page for options and 'order by' times

Not every delivery option is available for every product. The product's page will show icons for the delivery options you can choose. And some products have different 'order by' times.

Whether we can do Next or Nominated day/evening delivery depends on your address and the items you order

Your postcode or items might not by covered by our premium delivery options (Next & Nominated Day/Evening). You could try a different delivery option, or arrange for your order to go to a different address.

Some of our partner sites have different delivery options

Check these sites' own help pages:


debenhamsplus.com
debenhams-formalhire.com
debenhamsweddingstationery.co.uk
mydebenhamsgiftcards.com
Personalised gift cards