Delivery options

UK home delivery options are shown below, please use the menu to view information about Click & Collect and International Delivery.


Furniture has different delivery options, please use the menu to view this information.


The available delivery options and 'order by' times can vary by product. Please check the 'Delivery & Returns' section of the product page to view the available delivery options per product.


Some postcodes are not eligible for next or nominated day delivery.


Delivery Option Price When it arrives Order by
Standard Delivery Free – for order of £50 or more
£3.49 – for orders under £50
Within 5 working days
Between 8am and 8pm
Anytime
Next Day Delivery £3.99 Next day
(excludes bank holidays)
Between 8am and 6pm
9pm Sunday – Friday
6pm on Saturday
Nominated Day Delivery £3.99 Day of your choice
(excludes bank holidays)
Between 8am and 6pm
9pm



What if I'm out when the order arrives?

If no one answers the door when our courier attempts delivery they'll leave a card letting you know they've been and which of the following applies:


  • Attempting re-delivery (Delivery will be attempted 3 times in total)
  • Leaving your order with a neighbour
  • Leaving your order somewhere safe on your property

Please note certain items will require a signature as proof of delivery.

Can I have items delivered to an address other than my own?

Any valid UK address can be entered as the delivery address when you place your order, the billing address giving on the payment page must be correct as per the card being used to pay.

We do not accept deliveries to PO Boxes.

Orders can be delivered to freight forwarding companies, hotels, storage and relocation companies providing permission has been given to take the order on your behalf.

You are responsible for making sure that the address given is able to accept the delivery and has space for the delivery vehicle. We will not refund you for anything that gets damaged or lost after we have successfully delivered it to your selected delivery address.

Where is my order?

https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/home.html

Why have I only received part of my order?

https://www.debenhams.com/wcsstore/DebenhamsUKSite/faq/home.html