How can we help you?

Track your order

To track your order please enter the details requested below and click search. Unfortunately we can't track furniture orders or items from other retailers that are sold through our website.

AND EITHER

OR

Returning your order

Popular Questions

Where is my order?

Standard home delivery orders are delivered in up to 5 working days (working days are Mon-Friday & exclude public holidays). We do absolutely everything we can to make sure your order reaches you on time, but delays can sometimes occur. We're sorry if we're late, please allow 48 hours after your expected delivery date before contacting us.

Order tracking is also available on this page.

I have only received part of my order?

Items from the same order may be delivered in multiple packages due to the origin of the items. If any of your items are yet to arrive, please allow 48 hours after your delivery date before getting in contact. Further details and advice can be found here.

I'd like to return part of my order

If your order isn't suitable, you can return part or all of your order back to Debenhams. Simply return the items to one of our stores or to return by post complete the returns slip included from each of your parcels, marking off the items you wish to return. Full details on our returns process can be found here.

Where can I return my order

Returning an order to Debenhams has never been easier. You can return via:

  • Hermes ParcelShop
  • Postal service of your choice
  • Your local store

All of our returns information can be found here.

One of my items arrived damaged

If your item is delivered to you broken or faulty you have the right to either exchange or refund that item. Please follow our normal returns procedure and choose reason code A when completing your returns form.

All of our returns information can be found here.

Popular Information

Delivery and collecting from store

Options for getting hold of your items, how long it takes, how much it costs.

Home Delivery

Click & Collect

What to do if your order is late

Everything you need to know about when deliveries should arrive, how we keep you up to date, and when's you should get in touch to let us know your order's late.
Returns

How and where to return your items, how soon you'll get your refund, and what we can't take back.
Get in touch

Our contact details, and how to get technical help if our website's playing up.
Your Account

What to do if you’ve forgotten your password

Your Order history

Your Saved items

How to change your details
Beauty Club and Managing your account

Members rewards, perks and what to do if you lose your card, and how to add missed points to your card.

Shopping with us online

Guides to help you shop

Ways to pay us

How to make your order

How to manage and track your order
Shopping in our stores

Finding your local store, their opening hours and the brands, departments and services they offer.

Spa treatment (Clarins)

Bra fit

Blow ltd beauty services

Our latest promotions

How and where to use gift cards and vouchers, plus our saving schemes, latest offers and promotional codes.
Furniture

Ordering furniture

Returning furniture

Ordering swatches
Debenhams card

Card holder benefits and offers
Debenhams Travel Money and Insurance

Travel money

Insurance Packages
We offer a range of insurance packages designed around you with up to 10% off for Debenhams cardholders.

You can find out everything you need to know about our Wedding, Travel, Gadget, Pet, Car and Life Insurance packages here.
All things legal

Our terms and conditions, your rights as a customer, and how we use your data.
About us

Our history

Charity work