How can we help you?



Get in touch

Our Customer Service team has been severely disrupted by the Coronavirus pandemic and we only have a very small team answering emails. Unfortunately this means there could be a significant waiting time before we are able to respond.


If you need to contact our Customer Service team by email please select the email address below that relates to your query and, if prompted, click 'Allow' to proceed:




If you're query is about... Please contact us on... We're open...
Delivery Email us on: Delivery query Emails will be answered as soon as possible.
Return / Refund Email us on: Returns query Emails will be answered as soon as possible.
Beauty Club / Gift Card Email us on: controlpoint@debenhams.com Emails will be answered as soon as possible.
Stores Email us on: CustomerServices@Debenhams.com Emails will be answered as soon as possible.
Website Email us on: Website query Emails will be answered as soon as possible.
Large electricals & laptops you've bought online 01484 481361 9am - 5pm, Monday to Friday
Men's Formal Suit Hire Email us on: Debs-Customers@Baird-Group.co.uk 9am - 5pm, Monday to Friday
The Debenhams credit card 0333 220 2519 8am - 9pm, Monday to Sunday
Debenhams insurance and travel money One of the numbers you'll find here At different times, depending on the department. Click here to find out more.
Tripp Luggage Email us on: customerservice@tripp.co.uk Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday
Furniture One of the options you'll find here At different times, depending on the department. Click here to find out more.


CALL CHARGES


Calls to our 01 and 03 numbers from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.