Buying and using gift cards & vouchers

The website is trading as usual. We are accepting orders and continue to accept gift cards as a form of payment.

What type of gift cards and vouchers do you offer?

We no longer sell new gift cards. However, existing gift cards are still accepted as a form of payment.

Do I need to activate my gift card or voucher?

If you have an existing e-gift card you may need to activate it before using it to pay by selecting "Activate e-Gift card Now" button on the email received.

Where can I use my Debenhams Gift/E-gift card?

Redeem In-store:

Debenhams gift cards that were purchased in £s can be spent in any UK Debenhams store. Please note that you can only use up to four (4) payment methods per purchase in store, e.g. three gift cards and one debit/credit/store card.

Redeem Online:

Debenhams gift cards that were purchased in £s can only be spent on Simply enter your gift card number and pin in the gift card section on the payment page when you checkout. Please note that only two (2) gift cards can be used per transaction.

Can I top up my gift card?

No, Unfortunately this is not possible.

How do I check the balance of my gift card?

Gift cards & E-gift cards:

You can check the balance of your gift card using our balance checker. Alternatively you can check the balance of your gift card at any till point within a Debenhams store.

Paper Gift Vouchers:

Vouchers are similar to banknotes. If the full value of your voucher is not used during a purchase you will receive change in the form of credit notes. The value stated on the front of your voucher is therefore the balance.

I've lost my gift card

Gift cards:

Unfortunately as per our t&c's Debenhams are unable to take responsibility for lost or stolen gift cards.

E-gift cards:

If you misplaced your e-gift card print out, click on the link in the original email to access it.

Paper gift vouchers:

Paper gift vouchers are treated as cash and therefore cannot be replaced.

Can I combine multiple gift cards?

Please see full details of our payment options here

What are Debenhams Gift card and voucher policies

You can view these policies under our gift card and voucher terms and conditions.

Do I need to keep my gift card after I have used it to pay?

Yes, you will need to keep hold of your gift card once you have used it to pay with. This is because if you return an item (s) purchased with a gift card, a refund will automatically be credited back to the gift card used for payment.