Online Payment Options

The website is trading as usual. We are accepting orders and processing refunds and continue to accept credit cards, store cards, gift cards and beauty club rewards as forms of payment.

Loyalty rewards that have already been accrued on a Debenhams credit card or store card are still able to be used as a form of payment. New Loyalty rewards will no longer be accrued when using a Debenhams Credit Card or Debenhams Store Card as a form of payment.

New Beauty Club points will no longer be accrued when placing an order.

What payment cards can I use to pay with?

We accept the following methods of payment:


Store cards

• Debenhams Credit Card
• Debenhams gold account card (UK & N.Ireland)
• Debenhams account card (UK & N.Ireland)
• Debenhams shareholder account card (UK & N.Ireland)


Credit/debit cards

• Visa (all countries)
• MasterCard (all countries)
• Delta/Connect (all countries)
• Maestro (all countries)
• Japanese Credit Bureau (uk only)


Gift & Reward cards

• Debenhams gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
• Debenhams e-gift card (all countries except Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland)
• Beauty club Card (UK only)


I am having trouble completing my payment

Please see payment issues


Can I use multiple payment options in one transaction?

Yes you can.

You can make payment using a maximum of two different payment methods per transaction.To complete your order you must be able to cover the full amount with your two chosen payment methods.

The following combinations are accepted:


Online

1 credit/debit/store card + 1 gift card/e-gift card
1 credit/debit/store card + 1 beauty club card
1 beauty club card + 1 gift card/e-gift card
2 x gift cards/e-gift cards

If you wish to use more than two gift cards/e-gift cards please contact us


In-store

Please ask a sales advisor at the nearest till for all possible payment combinations.

Do you accept PayPal?

Unfortunately we do not accept PayPal on www.debenhams.com.


Do you offer a Debenhams Store/Credit Card?

We no longer issue new Debenhams store cards or credit cards. However, existing members can still use their store card or credit card to make payments 


How do I get free click & collect/standard delivery with my Debenhams Credit Card?

To claim your free click & collect/standard delivery add the items you want to buy to your shopping bag and go to ‘My Bag’ at the top right hand side of the page.

When you are in your shopping bag, if you meet our free delivery/click & collect threshold you will automatically qualify for free click & collect/standard delivery.

If you do not meet our free delivery/click & collect threshold you may see a message prompting you to spend more to qualify.






Credit card holders should proceed to checkout by clicking the ‘Go to Checkout’ button.

Select either Home Delivery or Click & Collect and enter the details required., click the ‘proceed to payment button’.

On the payment page, select ‘Pay with a Credit, Debit or Store card’. Select your card or enter your Credit Card number and click outside of the box.

You will see a message appear on the right hand side and your basket total will update accordingly.







I need help with my Debenhams Credit Card/Store Card.

Please visit our personal finance page for help with your MasterCard/Store card.


Do you offer 0% finance?

For Debenhams Credit Card cardholders from time to time we offer finance related promotions, you will be notified via your monthly statement or you can check our current promotions for details of current offers.


Orders placed using a Debenhams online or in store temporary card

If you have paid for your order using a Debenhams online or in-store temporary card there are several conditions which need to have been met, otherwise your order will be cancelled to prevent cases of fraud.


To make sure your order is accepted, please check your order complies with the below points:

• The delivery address for home deliveries matches the address used for the temporary card application. For Click and Collect orders where the delivery address is a Debenhams store, this does not apply.
• You do not exceed your temporary credit limit. Your temporary credit limit will be shown on the Debenhams Temporary Card PDF which was emailed to you; the maximum credit limit available for non-furniture items is £500.
• Your order does not contain purchases of a gift card.