Using promotional codes

How do I use a promotional code?

Promotional codes can be added in ‘My Bag’ or at the ‘Checkout’ page in the ‘Do you have a promotional code?’ box. Once applied successfully, you will see the discount and applicable promotional message before proceeding to ‘secure checkout’ or ‘place order and pay’.


In store

Unfortunately it is not possible to apply online-only codes to purchases made in store.


Why does my promotional code not work?

All promotional codes have start/end dates, qualifiers, inclusions and exclusions. Please see here for promotion terms and conditions


If you are experiencing issues with a promotional code, please contact our customer service team.


I forgot to apply my promotion code before clicking “place order and pay”, what do I do?

Unfortunately we cannot add discounts to orders once the order has been placed.


Using Promotional codes on Debenhams Store Card/ Beauty Reward Card

You will need to enter the free delivery code which you receive on your statement/email.

The discount will apply once entered successfully in the ‘do you have a promotional code’ box at ‘my bag’ or ‘checkout’ page.

Please note this excludes Beauty Electricals, which require £50 minimum spend to qualify for free standard delivery.


Why didn't I receive my free gift?

Free gift promotions are valid whilst stocks last, Please see terms and conditions for details.