“Refund was approved and back in my account the same day.” - Deliver+ customer
Enter the world of Escape Room Puzzles, but beware ... once you enter, you only have a limited time to solve the puzzles before time runs out and you are locked in forever! Become Adam Parkinson, a young investigative journalist, and join his conspiracy-theorist friend Henry Fielding as they take on the diabolical Wexell Corporation. You must guide Adam through 10 precarious rooms, solving the puzzles he finds in each one, discovering what Wexell are up to, and then escaping to the next location. Written by an expert escape room creator, Escape Room Puzzles can be enjoyed either on your own or played as a group. The story takes you from Adam's apartment in London to an ancient ruin buried under a Spanish city… and beyond. There are a wide variety of puzzle types, including traditional puzzles on the page and more interactive puzzles that involve paper-crafting. A timed element is also included to supply an added element of tension.
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Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Enter the world of Escape Room Puzzles, but beware ... once you enter, you only have a limited time to solve the puzzles before time runs out and you are locked in forever! Become Adam Parkinson, a young investigative journalist, and join his conspiracy-theorist friend Henry Fielding as they take on the diabolical Wexell Corporation. You must guide Adam through 10 precarious rooms, solving the puzzles he finds in each one, discovering what Wexell are up to, and then escaping to the next location. Written by an expert escape room creator, Escape Room Puzzles can be enjoyed either on your own or played as a group. The story takes you from Adam's apartment in London to an ancient ruin buried under a Spanish city… and beyond. There are a wide variety of puzzle types, including traditional puzzles on the page and more interactive puzzles that involve paper-crafting. A timed element is also included to supply an added element of tension.
Hand wash
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
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For more information about claims submission, please check XCover Help.