“Refund was approved and back in my account the same day.” - Deliver+ customer
Build your very own miniature koala with this adorable LEGO® animals crafting kit. Use the LEGO pieces included to build your own super-cute koala model, before finding out all about your new pet with the activity book. Included inside are simple step-by-step building instructions, paper crafts to make extra accessories for your furry friend, and stickers so you can personalize your koala’s tiny world. As well as fun pet facts, there are loads of bits in the book to fill-in with your own creative ideas. Name your koala and write about its favourite colour, friends, hobbies and more. Also inside are lots of fun suggestions for things to do with your new pal, such as creating a koala climbing area out of things in your bedroom and planning your koala’s daily meals. Plus, there are puzzles to complete and imaginative drawing ideas to try. There’s even a pet adventure journal to fill in and a certificate to show that you have adopted your very own koala pal. With the paper crafts included you can put together a superstar stage for your koala to sing on, and a cosy tree house for relaxing in afterwards.
Hand wash only
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Build your very own miniature koala with this adorable LEGO® animals crafting kit. Use the LEGO pieces included to build your own super-cute koala model, before finding out all about your new pet with the activity book. Included inside are simple step-by-step building instructions, paper crafts to make extra accessories for your furry friend, and stickers so you can personalize your koala’s tiny world. As well as fun pet facts, there are loads of bits in the book to fill-in with your own creative ideas. Name your koala and write about its favourite colour, friends, hobbies and more. Also inside are lots of fun suggestions for things to do with your new pal, such as creating a koala climbing area out of things in your bedroom and planning your koala’s daily meals. Plus, there are puzzles to complete and imaginative drawing ideas to try. There’s even a pet adventure journal to fill in and a certificate to show that you have adopted your very own koala pal. With the paper crafts included you can put together a superstar stage for your koala to sing on, and a cosy tree house for relaxing in afterwards.
Hand wash only
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Lego desk pets Koala against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.