“Refund was approved and back in my account the same day.” - Deliver+ customer
The New Approach to Management Being Used in Over Forty CountriesAs seen on BBC1 and Distinguished Favourite in the NYC Big Book Award 2023Redefines the purpose of management for the 21st century. Matthew Syed, Author, Journalist & BroadcasterFor any leader or manager in business, you need this! It has truly changed the way I think about leadership, for the better!Nick PointeI have transformed the way I communicate. One of the best investments in career learning that Ive made. It serves as a daily guide to my success as a manager.Fadinding Darboe, London School of Hygiene & Tropical Medicine"At last, a highly accessible read which opens up the benefits of coaching to the entire organisation. This book introduces Operational Coaching as a scaleable management methodology. Fascinating cases studies from all sectors as well as a critical tool for pushing up engagement and productivity. A mustread for all C21st managers and leaders." C McLachlan, Programme DirectorSTAR has had a major impact on how I operate as a professional, it has completely changed the way I work, giving me the knowledge and skills to develop on a personal perspective and to develop my team. Carl Drinkel, Senior Quality Engineer, Hitachi Rail With everincreasing workloads, demanding schedules, and growing instability, its little wonder that our stress levels are rising whilst employee engagement everywhere is miserably low. The world has changed and impacted how we work, yet our management models have...
Binding: Paperback;320 pages; Publisher: TSO; Classification: KJMB; Weight: 830 g; Dimensions: 156 x 231 x 26
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
The New Approach to Management Being Used in Over Forty CountriesAs seen on BBC1 and Distinguished Favourite in the NYC Big Book Award 2023Redefines the purpose of management for the 21st century. Matthew Syed, Author, Journalist & BroadcasterFor any leader or manager in business, you need this! It has truly changed the way I think about leadership, for the better!Nick PointeI have transformed the way I communicate. One of the best investments in career learning that Ive made. It serves as a daily guide to my success as a manager.Fadinding Darboe, London School of Hygiene & Tropical Medicine"At last, a highly accessible read which opens up the benefits of coaching to the entire organisation. This book introduces Operational Coaching as a scaleable management methodology. Fascinating cases studies from all sectors as well as a critical tool for pushing up engagement and productivity. A mustread for all C21st managers and leaders." C McLachlan, Programme DirectorSTAR has had a major impact on how I operate as a professional, it has completely changed the way I work, giving me the knowledge and skills to develop on a personal perspective and to develop my team. Carl Drinkel, Senior Quality Engineer, Hitachi Rail With everincreasing workloads, demanding schedules, and growing instability, its little wonder that our stress levels are rising whilst employee engagement everywhere is miserably low. The world has changed and impacted how we work, yet our management models have...
Binding: Paperback;320 pages; Publisher: TSO; Classification: KJMB; Weight: 830 g; Dimensions: 156 x 231 x 26
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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