“Refund was approved and back in my account the same day.” - Deliver+ customer
Never get locked out again. Put your keys or cards in the Ener-J Smart Key Box and open it with the Smart Life app over Bluetooth or with a passcode on the keypad - ideal for homes, holiday lets, B&Bs, carers, cleaners and trades, with no need to meet guests face to face. Create time-limited, one-time and dynamic passcodes for guests (works with the Tuya platform), share access with invited users, and see who opened the box, when and how in the access log. AES encryption, a sturdy zinc alloy body and an IPX5 rating keep your keys safe outdoors. Remote authorisation is possible via a gateway (not included). Specification: Size 115 x 95 x 45mm. Internal size 86 x 65 x 34mm. Material zinc alloy. Working voltage 4.5V (4 x AAA alkaline batteries, not included). Battery life 12+ months. Emergency power port. Working temperature -20°C to 50°C. Waterproof IPX5. FCC, CE, RoHS. In the box: key box, drill template, 4 bolts, 4 screws, USB cable, user manual.
Features: - 2 WAYS TO UNLOCK: Bluetooth app or keypad passcode. - TEMPORARY PASSCODES: Time-limited, one-time and dynamic codes for guests. - ACCESS LOG: See who opened it, when and how. - SHARE ACCESS: Invite family, guests, carers or cleaners in the app. - SECURE: AES encryption and sturdy zinc alloy body. - IPX5 WEATHERPROOF: For doors and walls outside. - 12+ MONTH BATTERY LIFE: 4 x AAA (not included). - ROOMY: 86 x 65 x 34mm inside for keys and cards. Safety: - Install on a solid wall or door using the fixings supplied. - Change the default passcode (123456) during set-up. - Requires 4 x AAA alkaline batteries (not included). Replace when the low-battery warning shows. - Keep the app and passcodes private. Care: - Unplug or switch off before cleaning. Wipe with a soft, dry cloth. Do not use water, solvents or abrasive cleaners.
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Never get locked out again. Put your keys or cards in the Ener-J Smart Key Box and open it with the Smart Life app over Bluetooth or with a passcode on the keypad - ideal for homes, holiday lets, B&Bs, carers, cleaners and trades, with no need to meet guests face to face. Create time-limited, one-time and dynamic passcodes for guests (works with the Tuya platform), share access with invited users, and see who opened the box, when and how in the access log. AES encryption, a sturdy zinc alloy body and an IPX5 rating keep your keys safe outdoors. Remote authorisation is possible via a gateway (not included). Specification: Size 115 x 95 x 45mm. Internal size 86 x 65 x 34mm. Material zinc alloy. Working voltage 4.5V (4 x AAA alkaline batteries, not included). Battery life 12+ months. Emergency power port. Working temperature -20°C to 50°C. Waterproof IPX5. FCC, CE, RoHS. In the box: key box, drill template, 4 bolts, 4 screws, USB cable, user manual.
Features: - 2 WAYS TO UNLOCK: Bluetooth app or keypad passcode. - TEMPORARY PASSCODES: Time-limited, one-time and dynamic codes for guests. - ACCESS LOG: See who opened it, when and how. - SHARE ACCESS: Invite family, guests, carers or cleaners in the app. - SECURE: AES encryption and sturdy zinc alloy body. - IPX5 WEATHERPROOF: For doors and walls outside. - 12+ MONTH BATTERY LIFE: 4 x AAA (not included). - ROOMY: 86 x 65 x 34mm inside for keys and cards. Safety: - Install on a solid wall or door using the fixings supplied. - Change the default passcode (123456) during set-up. - Requires 4 x AAA alkaline batteries (not included). Replace when the low-battery warning shows. - Keep the app and passcodes private. Care: - Unplug or switch off before cleaning. Wipe with a soft, dry cloth. Do not use water, solvents or abrasive cleaners.
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Ener-J Smart Bluetooth Key Lock Box with App and Keypad Code against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.