“Refund was approved and back in my account the same day.” - Deliver+ customer
"A favourite playlist, a podcast on the way to work or a call between plans. The Krane and Bauer Tornado wireless earbuds in orange are made for everyday listening with a compatible Bluetooth device. The matching case keeps the two earbuds together when you put them away. Their small format is handy when you want to take your audio with you without carrying a larger pair of headphones. An everyday gift for someone who enjoys their music, whether for a birthday, Christmas or Father's Day."
Bluetooth version: V5.3, Supports protocols: HFP, HSP, A2DP, Control method: touch control, Operating distance: 10M, Talk time: 12 hours, Music playback time: 8 hours. Tap and hold for 3 seconds will power on/off. Tap once to start call, end call, or change music track previous song or next song switching/volume, adjustment/voice control. Sensitivity of sound pressure: 94dB, Input voltage: 1.8V. Earbud dimensions Height* Width * Depth (in): 0.920.861.02 Charging case dimensions Height * Width * Depth (in): 1.82.221.3. General specification: Driver size: 9mm. Dynamic Driver Power supply: 5V/1A. Earbud: 4.4 g per pc (8.8 g combined). Charging case: 39.5 g. Earbud battery type: Lithium-ion polymer (90mAh/3.85 V). Charging case battery type: Lithium-ion polymer (530mAh/3.7 V). Charging time: <2 hrs from empty Music playtime with BT on: up to 8 hrs. Talk time: up to 6 hrs. Frequency response: 20 Hz – 20 kHz. Impedance: 16 ohm. Sensitivity: 100dB SPL@1 kHz. Maximum SPL: 95dB. Microphone sensitivity: -38 dBV/Pa@1 kHz. Bluetooth version: 5.3. Bluetooth profile version: A2DP V1.3, AVRCP V1.6, HFP V1.7. Bluetooth transmitter frequency range: 2.4GHz-2.4835 GHz. Bluetooth transmitter power: <15 dBm. Bluetooth transmitter modulation: GFSK, π/4 DQPSK, 8DPSK. Maximum operation temperature: 43 °C. IPX7 Waterproof rating.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
"A favourite playlist, a podcast on the way to work or a call between plans. The Krane and Bauer Tornado wireless earbuds in orange are made for everyday listening with a compatible Bluetooth device. The matching case keeps the two earbuds together when you put them away. Their small format is handy when you want to take your audio with you without carrying a larger pair of headphones. An everyday gift for someone who enjoys their music, whether for a birthday, Christmas or Father's Day."
Bluetooth version: V5.3, Supports protocols: HFP, HSP, A2DP, Control method: touch control, Operating distance: 10M, Talk time: 12 hours, Music playback time: 8 hours. Tap and hold for 3 seconds will power on/off. Tap once to start call, end call, or change music track previous song or next song switching/volume, adjustment/voice control. Sensitivity of sound pressure: 94dB, Input voltage: 1.8V. Earbud dimensions Height* Width * Depth (in): 0.920.861.02 Charging case dimensions Height * Width * Depth (in): 1.82.221.3. General specification: Driver size: 9mm. Dynamic Driver Power supply: 5V/1A. Earbud: 4.4 g per pc (8.8 g combined). Charging case: 39.5 g. Earbud battery type: Lithium-ion polymer (90mAh/3.85 V). Charging case battery type: Lithium-ion polymer (530mAh/3.7 V). Charging time: <2 hrs from empty Music playtime with BT on: up to 8 hrs. Talk time: up to 6 hrs. Frequency response: 20 Hz – 20 kHz. Impedance: 16 ohm. Sensitivity: 100dB SPL@1 kHz. Maximum SPL: 95dB. Microphone sensitivity: -38 dBV/Pa@1 kHz. Bluetooth version: 5.3. Bluetooth profile version: A2DP V1.3, AVRCP V1.6, HFP V1.7. Bluetooth transmitter frequency range: 2.4GHz-2.4835 GHz. Bluetooth transmitter power: <15 dBm. Bluetooth transmitter modulation: GFSK, π/4 DQPSK, 8DPSK. Maximum operation temperature: 43 °C. IPX7 Waterproof rating.
For hygiene reasons, we cannot offer returns or refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear or lingerie and adult toys if the product or item has been used, if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty.
Items of footwear and/or clothing must be unworn, unwashed with the original labels attached. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights. Also, footwear must be tried on indoors.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Tornado Headphones & Earphones for Mobile Phones Orange against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.