“Refund was approved and back in my account the same day.” - Deliver+ customer
Immersive 3D flame effect: Realistic 3D flames shine through glass panels on this freestanding electric fireplace, providing cosy warmth. Lightweight and portable, with flame effects controllable independently, it adds decorative charm to any room Powerful room heating: Efficiently warm your bedroom or lounge with this electric fireplace, offering two settings of 1000W or 2000W to heat 15–30 m². Its rapid 6820 BTU/h output delivers steady, comfortable warmth you can feel within minutes Precise temperature control: Set your temperature with stepless mechanical controls between 10°C and 35°C on this electric fireplace, delivering steady, personalised warmth for comfortable relaxation at home Reliable safety protection: Rest easy with the built-in overheating protection that automatically switches the unit off, letting your electric fireplace quietly keep the room comfortable with complete peace of mind Product information: Overall Dimensions: 39W x 24.5D x 56.5H cm. Assembly required
Portable freestanding electric fireplace with immersive 3D flame through glass panels and independent flame control. 1000W/2000W heats 15-30m2 with 6820 BTU/h. Stepless 10-35C thermostat and overheat protection. 39W x 24.5D x 56.5H cm; assembly required.
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Immersive 3D flame effect: Realistic 3D flames shine through glass panels on this freestanding electric fireplace, providing cosy warmth. Lightweight and portable, with flame effects controllable independently, it adds decorative charm to any room Powerful room heating: Efficiently warm your bedroom or lounge with this electric fireplace, offering two settings of 1000W or 2000W to heat 15–30 m². Its rapid 6820 BTU/h output delivers steady, comfortable warmth you can feel within minutes Precise temperature control: Set your temperature with stepless mechanical controls between 10°C and 35°C on this electric fireplace, delivering steady, personalised warmth for comfortable relaxation at home Reliable safety protection: Rest easy with the built-in overheating protection that automatically switches the unit off, letting your electric fireplace quietly keep the room comfortable with complete peace of mind Product information: Overall Dimensions: 39W x 24.5D x 56.5H cm. Assembly required
Portable freestanding electric fireplace with immersive 3D flame through glass panels and independent flame control. 1000W/2000W heats 15-30m2 with 6820 BTU/h. Stepless 10-35C thermostat and overheat protection. 39W x 24.5D x 56.5H cm; assembly required.
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Portable Freestanding Electric Fireplace with 3D Flame, Grey against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.