“Refund was approved and back in my account the same day.” - Deliver+ customer
Experience targeted relief with the Wellbeing Back and Neck Massager, expertly designed with an extended handle to reach difficult areas including the spine, shoulder blades, and lower back. This clever gadget sports an ergonomic U-shaped design that fits comfortably in your hand, putting powerful, deep-tissue relief exactly where you need it. Equipped with four interchangeable massage heads and five adjustable speed levels, you can customise your experience to soothe everything from tight neck muscles to aching calves. Choose from three massage modes including constant speed, a soothing slow cycle, or an energising pulse simulation to melt away tension or invigorate sore muscles after a tough workout. Engineered for full-body use, it supports both athletes and everyday lifestyles with ease. The automatic shut-off after 15 minutes ensures safety and keeps your device running smoothly for years. Whether you're after muscle pain relief, improved circulation, or better flexibility, this massager steps up to the plate with style and superior performance. Just a little heads-up: always consult a healthcare professional if you have medical concerns, avoid use on open wounds or sensitive skin, and never use while driving or sleeping. This modern gadget puts wellness in the palm of your hand with a playful twist, ready to give your body the attention it deserves.
Wipe Clean Only
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Experience targeted relief with the Wellbeing Back and Neck Massager, expertly designed with an extended handle to reach difficult areas including the spine, shoulder blades, and lower back. This clever gadget sports an ergonomic U-shaped design that fits comfortably in your hand, putting powerful, deep-tissue relief exactly where you need it. Equipped with four interchangeable massage heads and five adjustable speed levels, you can customise your experience to soothe everything from tight neck muscles to aching calves. Choose from three massage modes including constant speed, a soothing slow cycle, or an energising pulse simulation to melt away tension or invigorate sore muscles after a tough workout. Engineered for full-body use, it supports both athletes and everyday lifestyles with ease. The automatic shut-off after 15 minutes ensures safety and keeps your device running smoothly for years. Whether you're after muscle pain relief, improved circulation, or better flexibility, this massager steps up to the plate with style and superior performance. Just a little heads-up: always consult a healthcare professional if you have medical concerns, avoid use on open wounds or sensitive skin, and never use while driving or sleeping. This modern gadget puts wellness in the palm of your hand with a playful twist, ready to give your body the attention it deserves.
Wipe Clean Only
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Well Being Back & Neck Massager With Extended Handle against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.