“Refund was approved and back in my account the same day.” - Deliver+ customer
HEAVY-DUTY 150KG LOAD CAPACITY – Constructed from reinforced steel for exceptional strength and stability. Fully tested to EN 14183 safety standards, each ladder supports up to 150kg for safe decorating, cleaning, DIY, and everyday household tasks. WIDE ANTI-SLIP STEPS & RUBBER FEET – Deep, grooved anti-slip treads provide secure, comfortable footing, while non-marking rubber feet keep the ladder firmly in place and help protect floors from scratches. Safe for use on tiles, laminate, carpet, and wooden surfaces. SPACE-SAVING FOLD-FLAT STORAGE – Designed to fold down to an ultra-slim profile for easy storage behind doors, between appliances, or inside cupboards. Ideal for compact kitchens, utility rooms, garages, and small living spaces. SECURE LOCKING MECHANISM – Opens and locks firmly into position to prevent wobbling or accidental folding, giving you confidence and stability while working at height. VERSATILE FOR HOME, OFFICE & DIY USE – Perfect for kitchens, bedrooms, offices, garages, and utility rooms. Suitable for tasks such as reaching cupboards, shelves, curtain rails, ceilings, wardrobes, and light fittings.
Designed for everyday reliability and safety, the Step Ladder range offers sturdy, stable support for household, office, and DIY tasks. Built from reinforced steel and tested to EN 14183 safety standards, each ladder safely supports up to 150kg. With wide anti-slip steps, non-marking rubber feet, a secure locking mechanism, and an ultra-slim fold-flat design, these ladders provide confidence, comfort, and convenience—whether you need quick access to cupboards or extra height for decorating and maintenance.
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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HEAVY-DUTY 150KG LOAD CAPACITY – Constructed from reinforced steel for exceptional strength and stability. Fully tested to EN 14183 safety standards, each ladder supports up to 150kg for safe decorating, cleaning, DIY, and everyday household tasks. WIDE ANTI-SLIP STEPS & RUBBER FEET – Deep, grooved anti-slip treads provide secure, comfortable footing, while non-marking rubber feet keep the ladder firmly in place and help protect floors from scratches. Safe for use on tiles, laminate, carpet, and wooden surfaces. SPACE-SAVING FOLD-FLAT STORAGE – Designed to fold down to an ultra-slim profile for easy storage behind doors, between appliances, or inside cupboards. Ideal for compact kitchens, utility rooms, garages, and small living spaces. SECURE LOCKING MECHANISM – Opens and locks firmly into position to prevent wobbling or accidental folding, giving you confidence and stability while working at height. VERSATILE FOR HOME, OFFICE & DIY USE – Perfect for kitchens, bedrooms, offices, garages, and utility rooms. Suitable for tasks such as reaching cupboards, shelves, curtain rails, ceilings, wardrobes, and light fittings.
Designed for everyday reliability and safety, the Step Ladder range offers sturdy, stable support for household, office, and DIY tasks. Built from reinforced steel and tested to EN 14183 safety standards, each ladder safely supports up to 150kg. With wide anti-slip steps, non-marking rubber feet, a secure locking mechanism, and an ultra-slim fold-flat design, these ladders provide confidence, comfort, and convenience—whether you need quick access to cupboards or extra height for decorating and maintenance.
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new 2 Step-MasterWorx Step Ladder against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.