Shortlisted for The Business Book Awards and the Fingerprint AwardsThe indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the worlds most experienced kidnap for ransom negotiators.Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire companys future is being held to ransom from a cyberattack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.His methods, centred in empathy, active listening, trustbased influence and emotional control, will help you achieve the outcome you want. Regardless of whether youre an executive in a multinational organisation, the owner of a small business, a local sports team coach or running the family household, youre negotiating every single day, whether you realise it or not.Learn the skills Scott uses to resolve life or death kidnappings all over the world from the Niger Delta, China and the Philippines to the Middle East, Europe and Latin America and how to apply them to your own life, at work and at home.Order Out of Chaos provides tools that cut straight to the most effective way of communicating, particularly in times of crisis, change and uncertainty.

Binding: Paperback;272 pages; Publisher: Hachette UK Distribution; Classification: KJN; Weight: 338 g; Dimensions: 197 x 128 x 20

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