Scott Walker
Order Out of Chaos : A Kidnap Negotiator's Guide to Influence and...
“Refund was approved and back in my account the same day.” - Deliver+ customer
Shortlisted for The Business Book Awards and the Fingerprint AwardsThe indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the worlds most experienced kidnap for ransom negotiators.Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire companys future is being held to ransom from a cyberattack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.His methods, centred in empathy, active listening, trustbased influence and emotional control, will help you achieve the outcome you want. Regardless of whether youre an executive in a multinational organisation, the owner of a small business, a local sports team coach or running the family household, youre negotiating every single day, whether you realise it or not.Learn the skills Scott uses to resolve life or death kidnappings all over the world from the Niger Delta, China and the Philippines to the Middle East, Europe and Latin America and how to apply them to your own life, at work and at home.Order Out of Chaos provides tools that cut straight to the most effective way of communicating, particularly in times of crisis, change and uncertainty.
Binding: Paperback;272 pages; Publisher: Hachette UK Distribution; Classification: KJN; Weight: 338 g; Dimensions: 197 x 128 x 20
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Shortlisted for The Business Book Awards and the Fingerprint AwardsThe indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the worlds most experienced kidnap for ransom negotiators.Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire companys future is being held to ransom from a cyberattack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.His methods, centred in empathy, active listening, trustbased influence and emotional control, will help you achieve the outcome you want. Regardless of whether youre an executive in a multinational organisation, the owner of a small business, a local sports team coach or running the family household, youre negotiating every single day, whether you realise it or not.Learn the skills Scott uses to resolve life or death kidnappings all over the world from the Niger Delta, China and the Philippines to the Middle East, Europe and Latin America and how to apply them to your own life, at work and at home.Order Out of Chaos provides tools that cut straight to the most effective way of communicating, particularly in times of crisis, change and uncertainty.
Binding: Paperback;272 pages; Publisher: Hachette UK Distribution; Classification: KJN; Weight: 338 g; Dimensions: 197 x 128 x 20
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Scott Walker
Order Out of Chaos : A Kidnap Negotiator's Guide to Influence and...
“Refund was approved and back in my account the same day.” - Deliver+ customer
We Think You'll Like
Sponsored Products
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