“Refund was approved and back in my account the same day.” - Deliver+ customer
Your best friend, in boot form. Meet Elia: the mid-height, heeled boot thats perfect for all-season styling. With a minimalist silhouette and walkable block heel, and with a water-resistant suede upper, theyll support you on every adventure. WTR Resist Suede upper: our trusted water-resistant material, built to handle light rain and snow. TPR outsole: a lightweight rubber that's durable, flexible and provides traction. CloudBound Insole: TOMS signature custom foam insole for all-day comfort and support. Leather-wrapped heel. Interior side zip for easy on/off. Heel height is approximately 1 3/4 inches, shaft height is approximately 4 inches
Use a damp cloth and rub gently with lukewarm water and mild soap.
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
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Your best friend, in boot form. Meet Elia: the mid-height, heeled boot thats perfect for all-season styling. With a minimalist silhouette and walkable block heel, and with a water-resistant suede upper, theyll support you on every adventure. WTR Resist Suede upper: our trusted water-resistant material, built to handle light rain and snow. TPR outsole: a lightweight rubber that's durable, flexible and provides traction. CloudBound Insole: TOMS signature custom foam insole for all-day comfort and support. Leather-wrapped heel. Interior side zip for easy on/off. Heel height is approximately 1 3/4 inches, shaft height is approximately 4 inches
Use a damp cloth and rub gently with lukewarm water and mild soap.
Extended returns Orders placed after 29th October 2026 can be returned until 5th January 2027
Something not quite right? You have 21 days from the day you receive it, to send something back. When you purchase Debenhams Deliver+, you will have an extra 14 days on top of our standard 21-day window to initate a return.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
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Protect Your Purchase?
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Elia Boot against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.