All orders will be dispatched within 1 working day after receiving the payment through Royal Mail 2nd class delivery (3-7 working days) and 1st class delivery (2-3 working days) signed. For same day dispatch, please place the order before 03:00 pm. Orders after 03:00 pm, will be shipped next working day. Please note that our Standard P&P is for Mainland UK only. For British Isles, Scottish Isles, Highland, Northern Ireland, please contact us for quotation for heavier items. Our P&P costs include delivery charges, packaging, and handling fees; not just the cost of the postage stamp. Winning an item constitutes your acceptance of this.

If your item develops a fault due to a manufacturing defect please get in contact with us via eBay. We can only refund or replace items we actually receive. To guarantee receipt you must return the item by a signed for service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our office. Please ensure you include your eBay user ID, listing number and reason for return; otherwise the refund will be delayed.

Something not quite right? You have 21 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.