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Beauty Club - FAQs

BEAUTY CLUB LAUNCH OFFER - £20 worth of points when you spend £30 on Beauty

You must spend £30 on Beauty products in a single transaction between 14th - 28th October 2021. This does not include delivery costs.

You will receive your £20 worth of points 30 days after you have made your purchase. If qualifying purchases are returned the points will not be credited.

This offer is available until 28th October 2021.

You will be able to spend your £20 worth on Beauty until 24th December 2021 (a Christmas present to yourself, perhaps?).

£20 in points is 2000 points - you will have 2000 points credited to your account 30 days after your transaction.

No, during the two week launch period (14th - 28th October 2021) customers will not receive 500 points when they sign up to Beauty Club.

Yes, you will still receive your base Beauty Club points on products as well as your £20 worth of points when you spend £30 on Beauty products.

For the two weeks of the launch offer if you don’t spend £30 on Beauty you will get your points per pound base offer as normal on any Beauty products.

This offer can only be redeemed once between 14th - 28th October 2021.

THE LOYALTY PROGRAM

In Tier 1, as an Enthusiast, you will receive 3 points for ever £1 you spend on Beauty products.

In Tier 2, as a Pro, you will receive 4 points per every £1 spent on Beauty products.

In our highest tier, as an Icon, you will receive 5 points for every £1 spent on Beauty products.

You can shop all Beauty including Makeup, Skincare, Fragrance, Beauty Electricals and can also earn Beauty Club points on Home Fragrance too.

The higher the spend the more you are rewarded. It is a tier-based loyalty program where the benefits improve as you move up each tier.

New Beauty Club customers will automatically be entered into Tier 1. In Tier 1, as an Enthusiast, you will receive 500 points when you sign up, 3 points for every £1 you spend on Beauty, exclusive gifts and treats, sale previews and a 10% birthday discount to use on one transaction around your birthday.

Once you have spent between £101 - £299 at Debenhams.com within a year you will move into Tier 2. In Tier 2, as a Pro, you will receive 4 points for every £1 you spend on Beauty, free standard delivery when you spend £40 on Beauty, exclusive treats, sale previews and a 15% birthday discount to use on one transcation around your birthday.

If you spend over £300 on Debenhams Beauty in one year you will move into Tier 3. In Tier 3, as an Icon, you will receive 5 points for every £1 you spend on Beauty, free unlimited next day delivery, exclusive gifts and treats, sale previews and a 20% birthday discount to use in one transaction around your birthday.

You can create an account by going to www.debenhams.com/sign-in and click to opt into our Beauty Club. You will then receive a welcome email and email marketing to keep you up to date with all things Beauty Club.

No, this is a digital online journey so you will be able to access your Beauty Club account from Debenhams.com.

Previous members will need to rejoin our Beauty Club to be a part of the new club.

Yes you will still need to opt in to the Beauty Club in order to start earning points and marketing emails.

POINTS

1 point = 1p, if you had 100 points this means you would have £1 worth of points to spend.

Checking your point balance is quick and easy! You'll need to be logged in to view your points. Once you are, you can check your point balance at www.debenhams.com/account/beauty-club-membership.

You have 12 months from the date of issue to use your points otherwise these will expire from your account.

30 days from the date of your purchase to allow for returns.

Yes, if you dont spend within 12 months you will stay in the tier based on your spend that year.

You can start spending your points after you have earnt 500 points.

If you have spent £19.99 your points will be rounded up to the nearest point to benefit from points.

PERKS

All our Beauty Club customers will start as an Enthusiast, which means you have spent between £0 - £100 on Beauty within the last 12 months. If within 12 months you spend more between £101- £299 on Beauty you will move up a tier to become a Pro. Once you have spent more than £300 within 12 months you will move in to our top tier and become an Icon meaning you will receive the top benefits of our club.

In Tier 1, as an Enthusiast, you will receive 500 points when you sign up, 3 points for every £1 you spend in Beauty, exclusive gifts and treats, sale previews and a 10% birthday discount around your birthday.

In Tier 2, as a Pro, you will receive 4 points for every £1 you spend in Beauty, free standard delivery when you spend £40 on Beauty, exclusive gifts and treats, sale previews and a 15% birthday discount around your birthday.

In Tier 3, as an Icon, you will receive 5 points for every £1 you spend in Beauty, free unlimited next day delivery, exclusive gifts and treats, sale previews and a 20% birthday discount around your birthday.

No, you must be in Tier 2 to benefit from free delivery, in Tier 2, as a Pro, you will receive free standard delivery when you spend £40 on Beauty. In Tier 3, as an Icon, you will receive unlimited free next day delivery.

REDEMPTIONS

To redeem rewards online, there are 5 simple steps: ㅤ

1. Visit www.debenhams.com/sign-in

2. Pick your products to purchase and add to basket

3. Head to checkout

4. In your points to redeem section check how many points you have

5. Type the value of points you wish to redeem against this order and checkout

You can use some points or all of your points once you have minimum 500 points and only against Beauty products.

Yes - only against Beauty products.

No - you cannot use your points on free delivery. Points can be used on Beauty products only.

Beauty products only and you must have 500 points on your account to start spending your points. There maybe times were we have special offers - these points will need to be spent within the time period specified.

REFUNDS

Any points you earned from the purchase will be deducted from your account alongside the refund of the product.

Your points will be credited back to your account once your refund has been processed.

BEAUTY CLUB MARKETING

If you opt out of Debenhams.com Beauty Club marketing you will opt out of all marketing from Debenhams.com.

Yes, please contact our customer service team to opt out.

Facebook us here

Tweet us here

Instagram us here

Email us: customerservices@debenhams.co.uk

(Sorry, we don’t have a phone number)

You will receive specific emails for our Beauty Club customers across the year focusing on our new launches, special offers and birthday emails.

No, you will need to sign up to receive these.

PROMOTIONS, DISCOUNTS, OFFERS

Once you are registered to Beauty Club you will be eligible for an extra birthday discount (discount total relative to your tier). When you are signed into your account on Debenhams.com and proceed through to checkout you will automatically receive your Birthday discount at checkout on your birthday or 5 days prior and 5 days after your birth date. This can only be redeemed once during this period. The discount will be taken off the total in the basket. This can’t be redeemed against delivery, full price products only and can’t be used in conjunction with any other promo.

In Tier 1 Enthusiasts will receive 10% discount to use on one transaction in their birthday month.

In Tier 2 Pros will receive 15% discount to use on one transaction in their birthday month.

In Tier 3 Icons will receive 20% discount to use on one transaction in their birthday month.

No, this is a Beauty Club scheme so can only be redeemed on Beauty products.

Yes, you can use your Beauty Club points on Beauty products on promotion. You can also still earn points on Beauty products on promotion but against the promotional price rather than full price.

ORDER QUERIES

You will still have to pay delivery on non-beauty products regardless of which tier system you are in. Points will only be deducted off Beauty products.

Yes - points will still be credited after 30 days.

If you have UNLIMITED your delivery options on this will override your Beauty Club delivery options. Don’t worry though, all the other perks are still live!

TERMS & CONDITIONS

For the full terms and conditions please visit https://www.debenhams.com/page/beauty-club-terms-and-conditions