Debenhams

Contacting Us

We provide a number of channels for contacting us and our teams are waiting to help you with any questions you may have. Please have your order number to hand so that we can process your request as efficiently as possible. We're sorry we don't have a phone number to call.

 
Frequently Asked Questions
Track My Order

Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.

Your tracking information will be sent via email when your order is dispatched or you can track it using your order number and the email address you used to place your order here

Returns Information

We've gone paperless! You'll no longer receive a delivery note in your parcel.

To start a return click here to return an order through our returns portal.

For more information on returns and our returns policy, please visit our Returns Information Page here

Unfortunately we don't offer an exchange facility on our orders. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

Delivery Options & Timeframes

Click here for all of the delivery information you'll need including delivery timeframes as well as costs.