How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. Personalise this Dove Heart Memorial with 1 line of 20 characters, a name up to 15 characters and a further 3 lines of up to 20 characters. Line 2 will appear larger and in a bold font. PLEASE NOTE Due to the natural materials used (Resin) there may be some natural imperfections in the product, this may result in blemishes appearing on the area of personalisation. NOTE: Due to the font type used please refrain from using all capitals in your personalised message. If the message is all in capitals you will find the personalisation extremely difficult to understand and may even result in personalisation being missed off the product. Many thanks for your cooperation. David - Acceptable DAVID - Not Acceptable A beautiful way to remember a loved one

Wipe with a soft clean cloth

We are unable to offer any refund or return in respect of perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); and custom- made items and personalised items.

Click here to view our full Returns Policy.