Terms & Conditions

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which We or Concessionaire Brands supply the products (“Products”) listed on our website www.debenhams.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here do not use our site.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1. www.debenhams.com is operated by Debenhams.com Online Limited (“We”, "us, or "our"). We are a company registered in England and Wales under company number 13135555 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is [email protected].

1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

2. CONCESSIONAIRE BRANDS

2.1 Where you place an order a third party seller that sells Products on our site (a "Concessionaire Brand") Debenhams.com Online Limited acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the relevant Concessionaire Brand, and these terms and conditions apply to such Contracts. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, we have no responsibility to you in respect of Contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand where your order relates to Products offered or sold by such Concessionaire Brand or, alternatively, to Debenhams.com Online Limited where your order relates to Products offered or sold by Debenhams.com Online Limited. The Concessionaire Brand company details can be found here.

3. SERVICE AVAILABILITY

3.1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

4. YOUR STATUS

4.1. You may only purchase Products from us if:

(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

(b) you are an authorised user of the credit or debit card used to pay for your order; and

(c) you are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

5.2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

5.3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy.

5.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5.5. These terms and conditions, and any Contract between us, are only in the English language.

6. DELIVERY

6.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

6.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

6.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

6.4. You will own the Products once We have received payment in full.

6.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

6.6. Please note postcode restrictions apply and that orders placed with Brand Concessionaires can only be delivered within the UK mainland and Northern Ireland. Check your eligibility here.

6.7. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

6.8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Express Delivery is subject to placing your order before specific cut-off times:

Dorothy Perkins & Wallis – Order by 8pm

Debenhams, Boohoo, Nasty Gal, Burton , Warehouse, Coast, Karen Millen, Oasis & Miss Pap - Order by 11pm.

Express Delivery excludes all Concessionaire Brands. Click **here **for full list.

7. PRICE AND PAYMENT

7.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.4 and 7.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

7.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

7.3. We accept payment by debit card or credit card and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

7.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice.

7.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

7.6. Official Debenhams promotion codes entitle you to an offer on your online order from www.Debenhams.com. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and cannot be used in conjunction with any other promotion or offer. Additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

8. YOUR RIGHT TO CANCEL THE CONTRACT (UK AND EEA CUSTOMERS ONLY)

8.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

8.2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. If you wish to cancel a Contract with Debenhams.com Online Limited, the easiest way to do this is to contact us by email at [email protected]. If you wish to cancel a Contract with Debenhams.com Online Limited, You may use a copy of the cancellation form available here, but you are not required to do so. If you wish to cancel a Contract with the Concession Brand, the easiest way to do this is to contact us by email at [email protected].

8.3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

8.4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you wish to cancel a Contract with Debenhams.com Online Limited, we will pay the cost of your returns if you use or free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will responsible for the cost of returning the Products to us.

9. RETURNS

9.1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependant on whether the individual item was supplied by Debenhams or by a Concession Brand. In order to check if your individual item is from a Concession Brand, please check our Concession Brand list here before returning the Products in line with our Returns Policy which can be round here.

9.2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item's label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

10. YOUR RIGHT FOR A REFUND (UK CUSTOMERS ONLY)

10.1. If you are a consumer in the UK and you cancel your Contract under clause 8.1, We will:

(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

(c) make any refunds due to you by the method you used for payment:

ㅤ(i) 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

ㅤ(ii) 14 days after you inform us of your decision to cancel the Contract.

10.2. Please see our Returns Policy here for more information about returns and refunds.

11. FAULTY PRODUCTS

11.1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

11.2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.

11.3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

12. OUR RIGHTS TO CANCEL THE CONTRACT

12.1. We may end the Contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

(c) you do not, within a reasonable time, allow us to deliver the Products to you.

12.2. We may also end the Contract in the circumstances set out in clause 6.2 or clause 7.5.

12.3. If We end the Contract in any of the situations set out in clause 12.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of you breaking the Contract.

13. OUR LIABILITY

13.1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

13.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

13.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

14. EVENTS OUTSIDE OUR CONTROL

14.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

14.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

14.3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

15. INTELLECTUAL PROPERTY RIGHTS

15.1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

16. OTHER IMPORTANT TERMS

16.1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

16.2. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

16.3. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

16.4. You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.

16.5. The Contract is between you and us. This means that where the Contract relates to Products sold by a Concessionaire Brand, the Contract is between you and the relevant Concessionaire Brand or where the Contract relates to Products sold by Debenhams.com Online Limited, the Contract is between you and Debenhams.com Online Limited. No other person shall have any rights to enforce any of its terms.

16.6. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.7. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

16.8. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

16.9. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

17. AFTER-SALES SERVICE

17.1. Questions, comments, requests or complaints regarding these terms and conditions or any Product supplied under a Contract with Debenhams.com Online Limited should be addressed to [email protected].

17.2. If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with a Concessionaire Brand these should be addressed to [email protected].

17.3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

Extended Producer Responsibility

Debenhams is enrolled on the National Register of Producers of Furnishing Components under number FR FR218511_11VFOJ/. This unique identifier certifies that Debenhams, by adhering to Éco-mobilier, is in compliance with its regulatory requirements under Article L541-10–6 of the French Environmental Code.

Competition T&Cs

The promoter of Debenhams Win the Beauty Products from our Christmas Ad ("Prize Draw") is  Debenhams.com Online Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1. This Prize Draw is open to individuals in the UK aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

3. All Entries by the entrant must be submitted on Instagram via @debenhams

2. The Competition

1. The title of the competition is Win the Beauty Products from our Christmas Ad for you and a Friend.

3. How to enter

1. To enter the Prize Draw entrants must: Visit and follow the Promoter’s official (@debenhams) Instagram account (https://www.instagram.com/debenhams/)

1. Like, comment and tag a friend on the grid post (each tag is a separate entry - no limit on number of entries) related to the competition on the Promoter’s official (@debenahms) Instagram account (https://www.instagram.com/debenhams/)

3.2 Entries must be made between 9.00am on Friday 4th November and 11.59pm (BST) on Friday 11th November 2022 ("Prize Draw Period") to be valid.

3.3 Entries received after the end of the Prize Draw Period will not be valid.

3.4 No bulk, third party or automated entries are permitted.

3.5 All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw.  Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

4. Winner selection and contact

1. The winner will be selected at random from the entries on the Promoter’s official (@debenhams) Instagram account (https://www.instagram.com/debenhams/).

2. The winner of the Prize Draw will be announced on the Promoter’s official (@debenhams) Instagram account (https://www.instagram.com/debenhams/) on or after Monday 14th November (“Announcement Date”). 

3. The winner will be selected by random selection via electronic means. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 

4. The Promoter will contact the winner personally as soon as practicable after the Announcement Date, by tagging the winner in the competition post from the Promotor’s official (@debenhams) Instagram account (https://www.instagram.com/debenhams/). (“Winner”). The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”).The Winner must provide the Details in order to claim the Prize. 

5. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:

1. make further attempts to contact that Winner; and/or

2. withdraw the Prize from that Winner.

6. If the Prize is declined by a Winner or is withdrawn from the Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.3.

5. Prize

1. The prize is - 2x Debenhams Beauty Advent Calendar; 2x Mugler Alien EDT 60ml; 2x Naked 3 Eyeshadow Palette; 2x Benefit Totally Glam Telegraph Bronzer, Eyebrow Gel, Mascara & Primer Gift Set; 2x Chloe Nomade EDP 50ml Gift Set; Viktor & Rolf Flowerbomb EDP 50ml Gift Set; 2x Benefit Blush n Brush Delivery Limited Edition Blusher & Brush Gift Set; 2x Babyliss Curl Secret Simplicity; 2x Prada Paradoxe EDP 50ml; 2x Daisy EDT For Her 50ml; 2x Jimmy Choo EDP 60ml Gift Set; 2x Daisy Eau So Fresh EDT For Her 75ml ("Prize").

2. The Prize is subject to availability.

3. The Prize is non-transferable and non-refundable and the Winner cannot request any alternative prize (cash or otherwise).

4. There will be a total of 1 Winner announced.

6. Winner publicity

1. The Promoter reserves the right to publish the Winner's name and Entry on the Promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and on its website found at https://www.debenhams.com/.

2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense. 

7. Entry requirements

1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.

8. Use and display of Entries and copyright

1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries.  If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

2. By submitting an Entry:

1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

9. Liability

1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

1. any Prize that is not redeemed;

2. any personal property;

3. any loss of enjoyment or wasted expenditure;

4. any system failures or malfunctions of any third party websites;

5. any incomplete, lost, delayed or late Entries;

6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;

9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or  

12. any other matter outside of their reasonable control.

2. Nothing in these Terms and Conditions affects your statutory rights. 

3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. 

4. The Winner agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: 

1. their Entry into this Prize Draw; and/or

2. their receipt and use of any Prize.

10. General

1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.  

2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

1. these Terms and Conditions; and

2. the use of their personal data by the Promoter:

1. for the purpose of administration of the Prize Draw (including publishing the names of the Winner and any administration relating to the Prize); and

2. any other purpose for which they have consented.

4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at https://www.debenhams.com/page/privacynotice.

5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

11. For the names of the Winner or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to Win the Beauty Products from our Christmas Ad, Debenhams Marketing, 49-51 Dale Street, Manchester, M1 2HF.

12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

The promoter of Debenhams Competition to WIN 1x Lancôme Beauty Bundle worth over £200!  (“Prize Draw”) is Debenhams.com Online Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility 

1.1. This Prize Draw is open to individuals in the UK only aged 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw. 

1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given. 

1.3. All Entries by the entrant must be submitted via Instagram @debenhamsbeauty https://www.instagram.com/debenhamsbeauty/  

2. The Prize Draw

2.1. The title of the Prize Draw is Debenhams Competition 1x Lancôme Beauty Bundle worth over £200!

3. How to enter 

3.1. To enter the Prize Draw entrants must: 

3.1.1. Visit and “follow” @debenhamsbeauty Instagram account; (https://www.instagram.com/debenhamsbeauty/); 

3.1.2. “Like” the post on the Promoters Instagram page relating to the Prize Draw; and 

3.1.3. Comment on the post by tagging three (3)  friends of choice in the Promoter’s comments section on the post relating to the Prize Draw (“Entry” or “Entries”).  

3.2. Entries must be made between 9:00am (BST) on 06.04.2022 and 9:00am (BST) on 09.04.2022 (Prize Draw Period) to be valid. 

3.3. Entries received after the end of the Prize Draw Period will not be valid. 

3.4. No bulk, third party or automated entries are permitted. 

3.5. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize. 

4. Winner selection and contact 

4.1 The winner of the Prize Draw will be announced within the following 7 days of the Prize Draw Period ending (“Announcement Date”). 

4.2 The winner will be selected by random selection via electronic means. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.  

4.3.  The Promoter will contact the winner personally as soon as practicable after the Announcement Date, by tagging the winner in the competition post from the Promotor’s @debenhamsbeauty account (“Winner”). The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”).The Winner must provide the Details in order to claim the Prize. 

4.4. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the Winner and asking them to provide the Details in accordance with clause 4.5 then the Promoter acting in its absolute discretion may: 

4.4.1. make further attempts to contact that Winner; and/or 

4.4.2. withdraw the Prize from that Winner. 

4.5. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winners will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause 4.5.  

5. Prize 

5.1. The prize is one (1) Lancôme Beauty Bundle worth over £200! (“Prize”) which includes the following products:

1x Lancôme La Vie Est Belle EDP 50ml https://www.debenhams.com/product/lanc-me-la-vie-est-belle-eau-de-parfum-50ml_ydd06240?colour=misc


1x Lancôme Renergie Multi-Lift Ultra Triple Serum https://www.debenhams.com/product/lanc-me-renergie-multi-lift-ultra-triple-serum-50ml_ydd07500?colour=misc

 

1x Lancôme Idôle Mascara https://www.debenhams.com/product/lanc-me-lash-id-le-mascara-full-size-9ml_ydd06405?colour=black

 

1x Lancôme Idôle Liner https://www.debenhams.com/product/lanc-me-lash-id-le-liner_ydd07499?colour=glossy%20black-01

 

5.2. The Prize is subject to availability and is further subject to the terms and conditions of Debenhams which can be seen at: https://www.debenhams.com/page/terms-and-conditions

5.3 The Prize is non-transferable and non-refundable and the Winners cannot request any alternative untitled folder prize (cash or otherwise). 

5.4 There will be one (1) winner announced. 

6. Winner publicity 

6.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website and paid media channels including social and emails found at https://www.debenhams.com/ 

6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense. 

7. Entry requirements 

7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate. 

7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law. 

8. Use and display of Entries and copyright 

8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained. 

8.2. By submitting an Entry: 

8.2.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 

8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world; 

8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted. 

9. Liability 

9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: 

9.1.1. any Prize that is not redeemed; 

9.1.2. any personal property; 

9.1.3. any loss of enjoyment or wasted expenditure; 

9.1.4. any system failures or malfunctions of any third party websites; 

9.1.5. any incomplete, lost, delayed or late Entries; 

9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw; 

9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 

9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; 

9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; 

9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; 

9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or 

9.1.12. any other matter outside of their reasonable control. 

9.2. Nothing in these Terms and Conditions affects your statutory rights. 

9.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. 

9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: 

9.4.1. their Entry into this Prize Draw; and/or 

9.4.2. their receipt and use of any Prize. 

10. General 

10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram.  

10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. 

10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: 

10.3.1. these Terms and Conditions; and 

10.3.2. the use of their personal data by the Promoter: 

10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and 

10.3.2.2. any other purpose for which they have consented. 

10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at https://www.debenhams.com/page/privacynotice 

10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. 

10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt. 

10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. 

10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. 

10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. 

10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. 

10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to 10 Great Pulteney St, Soho, London W1F 9NB.  

10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

The promoter of Debenhams Competition to Competition to WIN x4 tickets to an Adventure Cinema screening of your choice plus a hamper of treats to enjoy is Debenhams.com Online Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1.1. This Prize Draw is open to individuals UK only aged 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

1.3. All Entries by the entrant must be submitted via Instagram @debenhams https://www.instagram.com/debenhams/ OR @debenhamsbeauty https://www.instagram.com/debenhamsbeauty/

2. The Prize Draw

2.1. The title of the Prize Draw is Competition to WIN x4 tickets to an Adventure Cinema screening of your choice plus a hamper of treats to enjoy.

3. How to enter the Prize Draw, entrants must use one of the following entry mechanics:

3.1. To enter the Prize Draw entrants must:

3.1.1. Visit and “follow” @debenhams Instagram account (https://www.instagram.com/debenhams/) OR @debenhamsbeauty Instagram account (https://www.instagram.com/debenhams/beauty) (the “Promoter’s Instagram Account” or “Promoter’s Instagram Accounts”)

3.1.2. “Like” the post on the Promoter’s Instagram Account relating to the Prize Draw; and

3.1.3. Comment on the post relating to the Prize Draw by tagging (1) x friend of choice ;

3.1.4 Each comment will count as one entry (“Entry” or “Entries”).

3.3. Entries must be made between 8:30am (BST) on 07.04.2022 and 8:30am (BST) on 10.04.2022 (Prize Draw Period) to be valid.

3.4. Entries received after the end of the Prize Draw Period will not be valid.

3.5. No bulk, third party or automated entries are permitted.

3.7. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

4. Winner selection and contact

4.1 There will be two winners in total, one from the @debenhams Instagram Account and one from the @debenhamsbeauty Instagram Account. The winners of the Prize Draw will be announced on the Promoter’s Instagram Accounts @debenhams and @debenhamsbeauty within the 7 days following the end date. (“Announcement Date”).

4.2 The winner(s) will be selected by random selection via electronic means. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 

<p style="text-align: justify">4.3.  The Promoter will contact the winners personally as soon as practicable after the Announcement Date, by tagging the winner in the competition post from the Promotor’s @debenhams OR @debenhamsbeauty account (“Winners”). The Promoter will ask the Winners to provide further details in relation to the Prize (the “Details”). The Winners must provide the Details in order to claim the Prize. </p>

4.4. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the Winner and asking them to provide the Details in accordance with clause 4.5 then the Promoter acting in its absolute discretion may:

4.4.1. make further attempts to contact that Winner; and/or

4.4.2. withdraw the Prize from that Winner.

4.5. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winners will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random selection in accordance with this clause

5. Prize

5.1. There shall be one prize for each Winner. Each prize consists of four (4) tickets to an event of your choice at Adventure Cinema at any of the 70 UK locations, plus a hamper of sweets and confectionaries with an RRP of £50 or over (or a cheque to the value of the same amount). The tickets are subject to availability. The hamper or cheque will be posted to the Winner in advance of their screening.  There is no cash alternative to the tickets and additional expenses are not included.  (“Prize”).

5.2. The Prize is subject to availability. The Winners should give at least two weeks' notice ahead of their chosen redemption date.

5.3 There will be two (2) winners in total, one from @debenhams and one from @debenhamsbeauty.

5.4  The prize does not include additional expenses. The Winner is responsible for all travel arrangements, costs and all other incidental expenses.

5.5. Once the Winner confirms the dates for redeeming the Prize, these cannot be changed unless the Promoter a