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Payments

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

• Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.

• Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.

• Check for any exclusions, some of our promos exclude products from some categories on our website.

• If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Klarna.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Gift Vouchers

Currently we are not accepting gift vouchers.

Pay In 3 Payments

Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges.

Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed).

All you need is:

• A UK bank account

• Be 18 years of age or older

• A UK residential address

For a full list of FAQs please click here

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

Debenhams acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

Customer Service

For customer service queries you can contact the Klarna customer service team here

See herefor further information about Klarna.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Debenhams account.

If the above doesn't help, your Credit Card Company or bank will have more information.

If you're still facing problems then please contact us with the following information:

• What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)

• What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)

• What payment method you were trying (e.g. Visa)

• A description of the problem and what time the problem occurred

What is Complete Savings?

Complete Savings is an online membership programme ideal for people who shop online. As a member of Complete Savings you can access many cashback opportunities and discounts from retailers and service providers.

You may have been given the opportunity to join the Complete Savings programme after completing an online purchase at Debenhams.

Complete Savings members are able to claim an initial welcome reward and monthly cashback bonuses. Members can also claim 10% cashback at over 750 online stores, and earn up to 20% discount on gift cards.

The first 30 days of Complete Savings membership are free of charge; this is so that users can trial the programme. After this free trial there is a monthly membership fee. Users of the programme can terminate their membership at any time.

It’s easy to contact Complete Savings if you have any questions regarding your membership

Call 0800 389 6960 (freephone from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm or email customerservice@completesavings.co.uk .

You can also find more information at www.completesavings.co.uk or you can complete this online contact form

What is completesave.co.uk?

The description completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Complete Savings membership is free for the first 30 days, after this initial period there is a monthly fee.

As a Complete Savings member, you have access to cashback offers at over 750 online retailers. In addition to this, you can receive up to 20% off popular gift cards and claim your membership bonus each month when online shopping.

You’re able to cancel your membership at any time, so if you have any queries then please don’t hesitate to get in touch with us

Visit the website at www.completesavings.co.uk

Call Complete Savings on 0800 389 6960 (freephone from UK landlines), Monday to Friday 8am - 8pm and Saturday 9am - 4pm.

Email customerservice@completesavings.co.uk, or we can be contacted via our online contact form.

How can I contact Complete Savings?

If you have any queries about your Complete Savings membership then contact our customer service team. You can get hold of them by phone, email or through an online contact form.

Email: customerservice@completesavings.co.uk

Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

Online: Contact Form