Something not quite right? You have 28 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors.

Shop with confidence. 100% Authenticity Guarantee on all Preloved products. Our partners (Azura and TH Baker) are trusted names in the world of Preloved items. Azura verify preloved for a number of major retail businesses, alongside Debenhams. TH Baker is a verified trusted retailer of Rolex, Cartier and other luxury brands.

Our Condition Guide helps you understand the quality of our pre-loved items, with ratings ranging from A+ (Pristine) to BC (Poor). Each product listing includes its specific condition rating in the description, so you know exactly what to expect. For a detailed explanation of each condition category, you can refer to the full condition guide available on the product page. This ensures transparency and helps you make informed decisions when shopping.