Our standard free delivery is by Royal Mail 48, 24 or courier services, this is detailed on the individual listings. Please choose the most appropriate delivery method for your requirements at checkout. Note that Royal Mail 48 will aim to deliver within the next 2 to 3 days and Royal Mail 24 will aim to deliver within the next 1 to 2 days but this is not guaranteed by Royal Mail and may take longer. Please note our next day service may not cover certain remote areas such as highlands, islands and Northern Ireland. Please check your postal coverage before completing the order.

We will gladly refund the full payment amount (excluding carriage charges) if you are at all dissatisfied with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original condition and unused within 30 days of receipt. Please see the item details for any additional or special conditions regarding returns.

Something not quite right? You have 28 days from the day you receive it, to send something back.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.